ZCL Commercial Lead (Energy Experts) Full Time

Ovo Energy
Role OVO-View

Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: Zero Carbon Living

Salary banding: £65,000 – £75,000

Experience: Experienced

Working pattern:Full-Time

Reporting to: Grainne Regan – Head of Heat

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Making us famous

Top 3 qualities for this role: Growth orientated, strategy to action,

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity’s biggest challenges, the climate crisis. And we know it takes all of us to change the world. That’s why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We’ve made good progress on the UK’s path to net zero. But we can do better. Research shows that 100% renewable energy tariffs aren’t actually making the grid greener. We have to go further. We need to save energy, use power at smarter times of the day and look at other ways to help our customers reduce their carbon footprint.

That’s where our Zero Carbon Living (ZCL) business comes in. To become the UK’s decarbonisation partner, ZCL will be the key driver in everything we do over and above our energy offer.

We’re forming, incubating and growing new ideas that will change the way our customers consume energy. We’ll look at everything on their decarbonisation journey – from home and heating, to transport, solar and battery. We’ll work like a start up- using our entrepreneurial, OVO Way spirit to drive us forward. And we’ll be flexible about how we do it – trying new things, growing the ones that work and learning new, green skills as we go.

This role in a nutshell:

Sat within our growing ZCL team, the Energy Expert Lead will develop and scale our flagship Energy Expert proposition that drives expert advice, education and fulfilment options to improve customers’ home efficiency (e.g. insulation, heating, solar PV).

We believe that in order to decarbonise customers’ homes, we need to take them on a journey, providing the most impactful and affordable products for each customer, whilst recognising that each person’s journey is different. This could be through building improvements and hardware installation, or software innovations that support customers to reduce energy consumption, and intelligently heat/power their homes whilst reducing energy bills.

The role is responsible for shaping our long-term Energy Expert business plan, and has full P&L accountability – owning the proposition, commercials, strategic direction and go to market plan. You’ll also have accountability for running the DEA (domestic energy advisor) teams, ensuring that the digital and in-home proposition is engaging and offers great value to our customers.

We expect the Energy Experts proposition to significantly scale in span and complexity, and the role will evolve to reflect this.

Your key outcomes will be:

The role holder will scale, digitise and lead our in-home proposition development, covering the Energy Expert demand generation, booking experience, in-home visit, the evolution of our ‘Home Health Report’ and post-visit communication strategy to support customers on their decarbonisation journey

• Develop and own the Energy Expert business strategy that helps define OVO’s path to Zero within customer homes
• Lead and own the end to end go to market strategy. Manage demand and supply – work with our Growth and product marketing colleagues to ensure our Domestic Energy Advisors (DEAs) diaries are booked, creating attractive propositions that drive significant growth and customer adoption.
• Work with our DEA specialist leaders to selectively recruit and scale our national coverage
• Carefully select and evolve the propositions that go on to decarbonise homes, working with ZCL teams to ensure we have the very best products and journeys for our customers
• Retain the proposition’s trust and credibility – hand-picked DEAs, objective advice
• Create an engaging in-home visit experience, managing and developing relationships with existing and new partners in the home efficiency space.
• Create the leading digital ‘Home Health Report’ experience, building on and digitisising the initial proposition to create a scalable proposition that brings to life a home’s ‘path to zero’
• Build the necessary operational and customer care capabilities, working with our Care, Ops and Delivery teams to ensure we deliver excellent customer experiences across the end-to-end customer journey – from purchase to home visit and follow-up activitie
• Work closely with the product and tech teams to create the customer journeys required to drive scale and profitability.
• Work with our Data colleagues to create the ‘Home Data Product’ and integrate home efficiency data into our customer experience, working with our data science team and award winning Energy Insights product
• Maintain the Energy Experts budget and manage the commercial performance. Own the business and customer economics.
• Own in partnership with the finance business partner the weekly/monthly reporting, including P&L performance vs budget and a detailed understanding of unit economics.
• Own and demonstrate the carbon savings benefits for our customers.
• Evaluate and own risks, challenges and opportunities, making recommendations on future strategy.
• Represent OVO at external industry events to help build its profile and reputation as a tech leader in this space.

You’ll be a successful ZCL Commercial Lead (Energy Experts) here at OVO if you

• You are able to design great customer experiences, maximising the commercial potential of an Energy Expert visit before, during and after the appointment.
• You’ll bring our product, tech and data teams together, influencing and managing our technical deliveryroadmap, so we can meet our strategic goals.You’ll work with product, tech and data teams to deliver a robust data architectural framework to underpin the next iteration of Energy Experts
• You’ll work with our field based Energy Expert team to deliver great customer outcomes
• You know what great marketing and customer communications look like
• You’ll build the delivery strategy for Energy Experts, exploring different models to help us achieve scale and reach as many customers as possible
• Experience in a startup, fast paced and tech based environment.
• Experience of building business cases, forecasting and budgeting.
• Experience and skills in data reporting, having worked within Big Query and Tableau would be a huge advantage.
• Experience developing commercial partnerships across a broad range of industries, including building models for potential partnerships, negotiating contracts, and developing relationships over time
• Excellent communications skills with the ability to engage audiences at senior exec and C suite level and effective networking skills.
• Proven project management skills with the ability to see the bigger picture and deliver at pace.
• Able to operate at a high level independently.
• Skilled at writing with an ability to explain complex topics and issues in a way that is accessible to a wide range of audiences.
• Adaptable and flexible approach to plans and able to respond confidently and positively to changing scenarios.
• Have a keen interest and knowledge in helping customers on their ‘path to zero’, in particular home decarbonisation measures

Elevator pitch

In the words of the team, you should leave your current role for this one because .

You have the opportunity to help decarbonise our planet, one ASHP at a time!

Let’s talk about what’s in it for you

We’ll pay you between £65,000 – £75,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans . click apply for full job details