Web Applications Support Analyst – SaaS,Cloud/Agile/DevOps/SQL/Windows/Linux Full Time

Scott Merrick LLP

Web Applications Support Analyst – SaaS,Cloud/Agile/DevOps/SQL/Windows/Linux

The Company & Opportunity:
Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems’, providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems/SaaS. This will be classed as working up to 2nd line, escalating/handing over to the internal DevOps and Development teams, if required.

Duties will include:

• Work within specified service level agreements and advise on implementation of new technologies.
• Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests.
• Good documentation of issues, requests, and solutions within the ITSM system.
• Contribute/maintain the internal knowledge base & Identify process improvements.

Please Note: You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns.

This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you).

Technical skills & experience for the Web Applications Support Analyst role:

• Minimum 5 years’ experience in supporting Web Applications, Linux/Windows systems, networks, software installation, troubleshooting, bash Scripting, with the ability to analyse system logs.
• Supporting Live Applications’ Will be highly desirable.
• Knowledge/understanding of networking: standard Internet protocols and ports, network monitoring and analysis tools.
• Support of on-premise, cloud and hybrid infrastructure environments.
• Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow.
• Familiarity with DevOps and Agile methodologies.
• Experience of using SQL (Queries, Tables etc).
• Previous experience of working in ITIL environments (Qualifications are a bonus).

The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £35-£45K depending on your experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum

Please apply now for more information on the role: Web Applications Support Analyst – SaaS, Cloud/Agile/DevOps/SQL/Windows/Linux