UX Researcher, Quantitative Full Time

WhatsApp Inc.

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

Our UX Research team is designing for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them. Our researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. We use a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and 1:1 interviews. We value a diverse range of perspectives and stem from many different backgrounds. We’re looking for excellent communicators who are knowledgeable about research devoted to understanding people and curious about the relationship between technology and society. They will also need to be comfortable in a fast-moving organization, open-minded about learning new research methods, committed to high-quality and rigorous research, and focused on influencing the future of Meta.

Responsibilities

1. Work closely with product and business teams to identify research topics
2. Act as a thought leader in the domain of research, while advocating for the people who could use our products
3. Design and execute end-to-end custom primary research using a wide variety of methods
4. Design studies that address both user behavior and attitudes
5. Ability to work independently and autonomously
6. Effectively manage and prioritize research plans through ambiguous and fast-changing environments, align and efficiently execute critical insights and work with a large group of stakeholders
7. Communicate results and illustrate suggestions in compelling and creative ways
8. Work cross-functionally with data science, design, product management, content strategy, engineering, and marketing
9. Generate insights that both fuel ideation and evaluate designs

Minimum Qualifications

1. Bachelor’s degree with a few years of relevant experience within user experience, applied research setting and/or product research and development, Master’s degree and some years relevant experience, or a PhD and relevant experience
2. Experience coding with R, SQL, STATA, SPSS or equivalent
3. Experience with survey design and response effects
4. Experience applying statistical analysis methods such as Regressions, ANOVA, and T-Tests
5. Interest in and experience executing hands-on, primary research
6. Experience translating research findings into strategic narratives

Preferred Qualification

1. Degrees in a human behavior related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics
2. Experience with consumer products, consumer insights, or product development

WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at .