User Researcher Full Time

Hays Specialist Recruitment

User Researcher Contract Job – 6 Month contract – Hybrid working – Inside IR35 – Central Government

Your new company

A large, central government organisation is looking to recruit User Researchers for some exciting upcoming projects.

Your new role

User researchers plan, design and carry out research activities with users that aid the understanding of the people that use government services.

This is important and exciting work, as research informs policy, proposition, service, content and interaction design so that services work well for users and achieve their policy intent.

Successful candidates should be able to work well alone and within a multi-disciplinary team, and be responsible for planning and carrying out user research activities.

Key responsibilities:

• Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of a project or programme.
• Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions.
• Lead colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour.
• Communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs.
• Work closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.
• Build user centred practices in an agile multi-disciplinary team.

What you’ll need to succeed

Successful candidates should be able to demonstrate:

• Experience of managing, executing and analysing research sessions
• Demonstrable knowledge of, and passion for, user-centred design practices for both public facing and internal services
• Proven experience of eliciting user needs for products and services
• Experience of working in an Agile environment with designers and developers to create new digital products and services
• In depth knowledge of a broad range research methodologies and when to use them

Ideally, you will have:

• Experience of researching with socially excluded groups and people with access needs
• Experience across devices: desktop, tablet and mobile, tools and transactional services, especially those with complex user journeys
• Knowledge of GOV.UK and the Government Service Standard
• A degree in HCI, cognitive psychology, market research or a related field

What you need to do now

Please click ‘apply now’ to forward me an up-to-date CV as soon as possible, as the organisation are looking to move quickly on this role.

If this role isn’t right for you, but you know someone who would be a good fit, please forward them my details as part of the Hays referral scheme.

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