Role – User Researcher
Location – London
Duration – 6 months
Our client value’s Design Research. We’re a large experienced team of 20+ researchers. We shape product and service development. Everyone has different strengths and passions from accessibility research, researching with vulnerable customers to quantitative research lovers. We encourage you to test and learn new ways of doing research. We want to foster a culture of mentoring, collaborating, and learning from other researchers.
Working in an experienced multi-disciplinary design, product and engineering team, you’ll develop and lead the research strategy for a key area of the business, supporting product and service development for our 17 million digital customers, 1800 branches, and 80 million calls. You’ll report into and be supported by a research lead as well as the wider research community.
You’ll be responsible for managing the research plan and roadmap for your allocated service or product area. You’ll deliver research to solve customer problems, unlock new opportunities, and guide what is being delivered. You’ll enjoy working on research across the product development life cycle, from generative to evaluative research. There’s a breadth of opportunity working across all of our well known Brands giving you the opportunity to see your work impact our mass market customer base.
What we need from you:
What we like
If you have experience in working in this environment and are customer focussed please apply now!
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