Technical Author Full Time

Service Care Solutions

Role: Lead Technical Writer
Rate: 500- 518.13 per day
Contract: 12 MONTHS
Clearance Required: SC Clearance
Location: SW6/Hybrid

Overview
Service Care is assisting Counter Terrorism Policing Headquarters (CTPHQ) in recruiting a Lead Technical Writer. This role is essential in delivering effective technology solutions to counter terrorism by ensuring high-quality technical writing across teams and aligning with strategic goals.

Key Responsibilities

• Champion and implement effective project delivery to support the vision of delivering technology to counter terrorism.
• Standardise tools, communication methods, and processes for technical writing.
• Collaborate with service managers, technology leaders, and senior stakeholders to resource teams and resolve issues.
• Promote and advance the discipline of technical writing within the organisation.
• Engage with the cross-government community and stay updated on industry changes.
• Provide leadership in strategic thinking, ensuring alignment with business requirements.
• Lead on user-focused content design, assuring quality and driving continuous improvements.

Key Skills & Experience

• Agile Working: Guide teams in choosing the best delivery methods and managing outcomes.
• Prototyping: Demonstrate the value of prototyping and apply the right techniques.
• Stakeholder Management: Build long-term relationships, influence stakeholders, and manage communications.
• Strategic Thinking: Lead strategy design and implementation, ensuring it meets business needs.
• User Focus & Content Design: Apply strategic thinking to meet evolving user needs and ensure high-quality content.

Mandatory Experience

• Minimum of 5 years’ experience within Central Government projects.
• Experience in large-scale Business Change and IT-enabled Transformation Programmes.
• Proven track record in managing multiple suppliers, including large IT service providers.
• Demonstrated experience in test management of ICT projects.
• Excellent written and verbal communication skills, with a strong ability to manage complex stakeholder requirements.
• SC clearance is required.

Desirable Experience

• Experience in the policing sector, particularly within Counter Terrorism (CT) Policing.
• Familiarity with Central Government environments and processes.
• Experience in developing technical documents for Central Government.

Qualifications

• Project management qualifications (e.g., PRINCE2, Safe Agile, APM).

This is an exciting opportunity to contribute to national security efforts through strategic technical writing. If you have the required skills and experience, please contact Lewis Ashcroft at (url removed) or (phone number removed) to apply.