Tech CoE – Senior Consultant, ServiceNow Full Time

Ernst & Young Advisory Services Sdn Bhd

Location: London

Other locations: Anywhere in Country

Date: 18 Jul 2024

Requisition ID:

ServiceNow Senior Consultant

In the modern digital economy, it takes more than good ideas and strong leadership to thrive. Modernising outdated processes, organisations, systems and information is vital, but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to EY for authoritative, agile and effective solutions for improving their business performance. As a ServiceNow Consultant you’ll play a key role in that mission, joining us in providing the competitive edge our customers need to deal with some of the biggest business challenges and opportunities that exist in the business world today.

The opportunity
EY is one of the largest and most respected consulting firms globally and has a prestigious DNA that is instantly recognised. The EY brand has built its reputation on professionalism, high performance, excellence in delivery and its support and development of our people. Running through our business are our shared values:

• People who demonstrate integrity, respect, teaming and inclusiveness
• People with energy, enthusiasm and the courage to lead
• People who build relationships based on doing the right thing

These values influence the way we work with each other, the way we serve our clients and the way we engage with our communities. They reinforce our Global Code of Conduct, which guides the decisions we make and the way we do business.

The Role

You’ll join a tight-knit team in a rapidly growing area of EY’s business. It’s a high-profile role, in which you’ll be ensuring that client outcomes are achieved, and projects are delivered. As you do, we’ll support you in developing the technical, project management and relationship building skills that could help define your career.

Your key responsibilities

Here, you’ll be on the front line, working across a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers’ IT, HR, Customer Service, Facilities, Risk, Legal or other capabilities through ServiceNow. Wherever you find yourself, you’ll be making a visible impact on projects that cross boundaries and challenge conventional wisdom to encourage transformation. You’ll often work on-site, facilitating interesting conversations and presenting to executives of large companies, so you’ll need to personally understand and influence our clients.

Skills and attributes for success

• Contributing across all aspects of ServiceNow project delivery and solution implementation
• Overseeing application and workflow configuration
• Developing client-specific reporting processes and integration components
• Working closely with ServiceNow technical teams to set up the SaaS Platform
• Providing trusted advice on how digital transformation and technology enablement can lead to improved business performance

To qualify for the role, you must have

• A good understanding of the ServiceNow platform (or similar ITSM tools such as BMC Remedy, Jira etc.) and how it can support a client’s digital strategy
• The desire and eagerness to learn and grow your career within the consulting industry
• Have a technical mindset with a keen focus on problem solving and the provision of high-quality documentation.
• The ability to meet strict deadlines both individually and as part of a project team
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds

Ideally, you’ll also have

• Pervious relevant work experience in Consulting or Industry roles involved in ServiceNow operations, management and projects
• Knowledge of presentation tools and good presentation skills
• Effective communication skills – written and oral, virtual and face-to-face

What we look for
We’re interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. We’ll look to you to have the ability to express big ideas to senior leaders while also having the drive to build your own technical skills. If you’re ready to make your mark in a team that’s poised to take the industry by storm, this role is for you.

What working at EY Offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY
As a global leader in assurance, tax, transaction and consulting services, we’re using the products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.