Systems & Data Administrator – Team Lead – London (Hybrid working from home) – £40 – £50K + Benefits Full Time

Ben Turner

Systems & Data Administrator – Team Lead – London (Hybrid working from home) – £40 – £50K + Benefits

An excellent opportunity has arisen within a field leading client of ours who are currently looking for a Systems & Data Administrator.

Main responsibilities:

• Responsible for updating and maintaining documentation and procedures to ensure users are supported through the implementation of new systems or identified improvements.
• Responsible for managing user administration for key operational systems and for the auditing of users access privileges.
• Responsible for managing Operational Production issues being systems or processes, assisting in issue resolution and escalating/communicating to internal and external parties as appropriate.
• Responsible for the management and centralised control of all master and reference data across the business.
• Responsibility for the collation and distribution of the daily rates to all key customer both internal & external.
• Provide subject matter expertise for all systems related queries across Operations, Customer Services, Business Support and Finance.
• Responsible for testing and analysing test data for all central systems.
• Responsible for the authorisation of the daily rates to enable onward distribution to all key customers both internal & external
• Responsible for the daily management of the System admin team, escalating all issues to Head of Corporate IT immediately.
• Responsible for team absence maintenance as well as always ensuring adequate cover. Guidance will be provided.
• Lead system admin team and ensure objective setting is completed and relevant to individuals as well as aligned with wider team and business goals. Work with the Head of Corporate IT to ensure these align and team members have personal goals to improve their skill set.

Principal Tasks:

• Resolve queries from business users where possible, forward to the appropriate department/business unit for query resolution.
• Resolve operational production issues, escalating internally and externally to relevant parties. Assisting in issue resolution with key business units. Record/log all issues and produce internal incident report.
• Maintain and control User Access Management (UAM) to key operational systems, performing user access request, disabling user access account on receipt of leaver notification, amend user account credentials, all in line with documented procedural and control requirements.
• Maintain, control and distribute key Reference/Master Data held within operational systems.
• Maintain, and control stock management data held within operational systems to support Currency on Demand, & the TMC/PMC proposition (SRS).
• Maintain, and control stock management reference data held within operational systems to support Click & Collect (D365).
• Maintain, develop, and distribute the required management information reporting.
• Ensure databases which support the companies settlement processes are maintained correctly to facilitate accurate and timely daily settlement to all clients.
• Work with IT and users to co-ordinate development, testing and implementation of specified requirements particularly in relation to settlement with new clients or new products.
• Conduct testing and analysis test data to ensure that Business requirements have been delivered.
• Provide subject matter expertise and support to the Operations team with their daily activities to ensure effective service delivery within or exceeding SLA’s.
• Deliver continuous improvement through system requirements/process efficiencies.
• Assist with data management for on-boarding new clients in QA and Production environments.

Knowledge & Experience:

• Experience of working in an operational/process environment
• Exposure to systems improvements, process improvements, change environment leading to greater efficiencies for the end user
• Exposure to software testing, writing test scripts
• Good problem solving/troubleshooting skills
• Previous experience in managing small teams

This really is a great chance to join an exciting company going through a period of growth and the opportunity for career progression. For more information and a full job description, please contact Ben Turner at BRT Consulting.