Support Engineer Full Time

Robert Half

We are a leading technology provider & consultancy serving the financial services sector across London and the US and are looking to grow our highly capable London based Technical Support Team, these roles are due to the growth of our business and team members moving up into more senior positions!

The Role

Our engineers thrive in a culture of self-development, technical curiosity and delivering exceptional service. We believe in taking our staff on a journey with us through their careers, nurturing talent and encouraging new ideas. Our engineers are the backbone of our service delivery, being the first port of call dealing with service requests and incidents.

You will be client’s first point of contact, responding to incidents and where appropriate escalating to the relevant teams. Along with fielding helpdesk requests, you will be the face of the company when visiting client offices to provide support and installing client equipment as well as supporting the back end systems. This position requires a high level of professionalism while performing daily support tasks as required.

Responsibilities

• Provide high level client support and technical issue resolution remotely and onsite at client offices
• Configuration and installation of client equipment to connect to network and/or domain.
• Provide training to clients e,g, Citrix services, remote access, proprietary tools etc
• Fundamental knowledge of client/server technologies, Active Directory and Operating system to provide client support when necessary.
• Must be able to triage issues and escalate quickly when appropriate.
• Manage the regions (UK) ticketing queue per SLA requirements.
• Must be able to communicate with the team and clients via E-Mail, phone, Onsite visits and ticket system.

Skills/ Experience Required

• Strong technical skills in as many of the following areas as possible:
  • Microsoft Exchange Online
  • Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
  • Light Server administration
  • Configuration of PC’s, Screen’s, and printers
  • Install, configure & manage print queues
  • Troubleshoot DNS, DHCP and TCP/IP issues
  • Microsoft Office
  • Microsoft Windows 10
  • Citrix
  • Azure
  • Financial Service experience would be beneficial
• Ability to work independently and efficiently to meet deadlines.
• Ability to assess and prioritise work in a fast paced environment.
• Ability to function at a high level under pressure or with short deadlines.
• Self-motivated, detail-oriented and organised.
• Excellent communication (oral and written), interpersonal, organisational, and presentation skills.
• Ability to spec, order and build out hardware for clients.

Location – City of London

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: legal-information/privacy-notice.