Support Analyst, 2nd/3rd Line Support, Application Support – Financial/Banking Full Time

N.P.A.

Support Analyst, 2nd/3rd Line Support, Application Support – Financial/Banking

An exciting and challenging role providing 2nd/3rd Line Support/Systems Administration for numerous Financial Trading, Risk and Settlement Systems in a mixed Windows/Linux environment with preferred candidates having strong Database/SQL and Scripting skills.

Candidates are required to have a breadth and depth of Technical knowledge along with an unrivalled troubleshooting aptitude as you’ll take ownership of incidents from start to finish and be covering a number of different areas from front to Back End as opposed to passing it on and escalating to other teams.

Required Skills:

• Troubleshooting aptitude 2nd to none – someone who enjoys the technical challenge and finding resolutions to complex problems.
• Experience providing Application Support including installation/configuration, upgrading and troubleshooting both in person and remotely (via phone, e-mail, IM).
• Extensive experience of at least one Scripting Language – Powershell, Python, Ruby, JavaScript,Perl, SQL, Bash.
• In depth knowledge of Databases to DBA/Developer level including writing and troubleshooting SQl Code including performance issues – SQL Server/Oracle.
• Strong background in Windows and Linux/Unix OS’s including supporting numerous Applications on mixed Windows/Linux Server platforms.
• Some Linux/Unix Systems Administration (Redhat, Centos) highly desirable.
• General Networking/Infrastructure Troubleshooting and Diagnostics – DNS, DHCP, TCP/IP, Firewalls
• Good understanding/operational experience of ITIL methodology with any certifications beneficial.
• Ability work well under pressure in a vibrant and busy environment.

Non Essential But Highly Desirable Skills:

• Previous experience supporting Futures & Options Trading, Risk and Settlement Systems.
• Linux/Unix System Administration – RedHat, Ubuntu, Solaris.
• Knowledge of at least one of the ISV’s products – Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION/Patsystems, Trayport.
• Exchange Connectivity – ICE/LIFFE, Eurex, CME/CBOT, Euronext, Xetra, Chi-X, LME, LSE, NYSE.
• FIX Connectivity – Client On-boarding, Support/Troubleshooting of FIX Logs/Connections.
• Other Market Data – Reuters, Bloomberg, CQG, Ateo (Teo and Lisa).
• Experience in Exchange and Vendor Management with a view to project managing exchange/system critical upgrades
• Whilst experience gained in Financial Markets or Financial Services – ideally banking – would be highly beneficial the core underlying Technical Skills are more important.

Excellent Salary and Benefits to include:

• Inclusion in Personal and Company Bonus + Overtime
• 25 days holiday per year, increasing to 30 days.
• Pension
• Health Care, Health and Life Assurance
• Childcare Vouchers
• Season Ticket Loan
• Subsidised Gym Membership
• Cycle To Work Scheme

There’s a broad salary range which will be wholly dependent on level of skills and relevant Financial Industry experience.

If you’re an experienced Applications Support Analyst ready to take your career and technical expertise to the next level including learning a number of new skills then apply in strict confidence for more information.