Hays Talent Solutions
London EC1A 1HQ
Based at the Bank of America London office, with a requirement to Travel to the Bromley and Camberley office if so required to perform role.
Working hours 7.5hrs per day Mon -Fri excluding Bank Holidays, Shift cover maybe required.
Computacenter onsite Team requires a Stock Controller to manage their Stores element of service to the Bank of America for Desktop Technology. Managing a team of 2-3 junior staff to assist in performing this key service.
Role & Responsibilities:
General Health & Safety of the store areas & build room, keeping areas tidy, risk free and optimising space to best meet the need of our service.
Managing day to day client products received, adhering to Bank agreed check in process and Inventory updates.
Ensuring products received for service requests and other CC services streams are checked in without delay, highlighted for collection and service action, securely stored and clearly identifiable when required in stores.
Security and integrity of the stores & build area in terms of control of stock items under our custody and products for customer delivery.
Daily updates to the Stock sheet and ITSM Remedy asset database of stock item received, changes to the status, location and deployment of tracked items following service team updates.
Monthly stock takes to ensure the stock sheet and Inventory records are correct and all items are accountable under our custody.
Provide product evaluation for decommissioned equipment to determine if fit for redeployment or End of Life recycling, ensuring Inventory records are updated.
Highlighting incomplete and faulty products returned to stores to Service management for escalation with client.
Manage End of life devices and 3RD Party collection from client sites, ensuring client data integrity process is strictly adhere to, devices accurately recorded, accountable and secure while in our custody prior to handover to 3rd party vendor.
Provide daily summary of stock items for client to use, ensuring this summary is correct and in line with Inventory records, highlighting stock items running low for action by the client.
Daily monitoring of ITSM stock check queue for requests to assign stock items to match the criteria required for the service requests ensuring SLA is met.
Manage the secure dispatch of items to other sites, end user location and return to vendor/suppliers to meet SLA, using client courier and adhering to client procedure for secure shipment and tracking with associated updates for Inventory changes and updates to impacted parties.
Respond to client queries and issues in a timely manner working closely with Service Team leads and Service Management.
Regular evaluation of all products in stock to ensure these are all fit for purpose and ready to use on requests, ensuring client data policy is adhered to and data is cleared from the device went entering stock.
Managing product due diligence with items received and required for return if faulty or incorrect, highlight these at the earliest to Team Lead impacted, also handle product warranty swaps.
Highlight issues and breaches to Stores immediately to Service Management.
Work closing with Service Management and other Team leads to continually improve the stores service and highlight ideas and implement smart working practices.
Ability to manage tasks from a pre-defined process.
Positive and Confident attitude.
Able to work under pressure and to aggressive timeframes, motivate his or her team.
Multi-tasking skills essential
Excellent time management and task planning.
Be flexible to a rapidly changing environment.
Dell & HP Desktop product knowledge, Hardware Break-fix experience/accreditation.
Strong Microsoft Excel skills, Vlookup and data searching and input skills.
Remedy ITSM/Service Now experience.
Experience with managing stock and guardian/custodianship mindset.
What you need to do now
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