Service Desk Analyst – Entry Level – Graduate – Wealth Management Full Time

Rothstein Recruitment Ltd

Service Desk Analyst – Entry Level – Graduate – Wealth Management

Excellent opportunity opens for a graduate, passionate about IT/Tech, to join a leading Wealth Manager in their beautiful and prestigious London office. You will be working and learning alongside the very best – working first and second line support within a dynamic and fast-paced inhouse team environment. You will be given every opportunity to upskill and further develop your career.

The Service Desk Analyst role will be responsible for providing first line technical support to internal staff (including those operating remotely) covering technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products.

This will include resolving end user Incidents and requests following ITIL best practices.

The successful candidate will be an articulate communicator, have strong problem-solving skills and a positive, helpful attitude to colleagues.

Key Responsibilities:

• Serve as the first point of contact for all IT-related issues and requests, providing efficient and timely resolution to ensure minimal impact on business operations.
• Efficiently log, prioritise, and monitor all incidents and service requests using our ITSM toolset.
• Communicate with end-users in a professional and friendly manner, providing clear and concise instructions and guidance.
• Act as a subject matter expert on all IT systems, applications, and processes and provide guidance and support to end-users.
• Deliver comprehensive IT support for incidents and requests received via phone, Self Service Portal, and in-person desk visits.
• Troubleshoot and resolve hardware, software, and network issues in a timely and effective manner.
• Diagnose and resolve hardware and software issues for desktops, laptops, virtual desktops, mobile devices, and printers.
• Escalate complex or unresolved issues to the 2nd and 3rd line support team members for further investigation and resolution.
• Assist with the installation, configuration, and maintenance of IT equipment and software.
• Facilitate the onboarding and offboarding processes for new employees and departing staff.
• Proactively monitor and identify potential IT issues, taking steps to mitigate them before they impact end-users.
• Maintain accurate records of all IT service requests and incidents, ensuring timely resolution and follow-up.
• Maintain and update the asset inventory for new and retired hardware and assets.
• Continuously improve processes and procedures to enhance the efficiency and effectiveness of IT services.
• Stay updated on the latest technology trends and advancements to improve the overall IT service desk operations.
• Provide IT support during core service hours (Monday through Friday, 8:00 AM-5:00 PM) in accordance with agreed-upon SLAs.
• Participate in the on-call rotation by offering support outside regular business hours as needed and per the On-Call policy in force.
• Collaborate with third-party IT suppliers and vendors to ensure effective service delivery.

Qualifications and Competencies:

• Dynamic individual able to collaborate with peers
• Excellent problem-solving mind with the ability to think critically and analytically.
• Positive and approachable attitude
• Excellent communication skills, both personal (verbal) and written
• Ability to work in a fast-paced and dynamic environment with a strong sense of urgency.

Interested? Please Apply!

Bank Banking Service Desk Analyst 1st Line Support ITIL Financial Services Degree