Service Desk Analyst – 1st & 2nd line Full Time

Nexere Consulting Limited

A leading local authority situated in the Southwest London area currently have a requirement for an experienced and talented Service Desk Analyst (1st/2nd Line ) to provide telephone and in-person support via the ICT Service Desk.

Rate – £180 PD Inside IR35

The role is based on site – please do NOT apply if you cannot work on site 5 days a week

We are looking for an effective 1st/2nd line support analyst

• Excellent Customer service skills
• Strong problem-solving skills
• Experienced – at least 3 years+ in IT support roles
• Experience supporting Windows OS, MS Office including Office 365 and Citrix
• VPN and remote support tools
• Active Directory support
• Supporting iOS & Android devices
• General hardware support for Laptops etc – expected to perform basic diagnostics and troubleshooting
• Previous experience using IT Service Management and Asset Management tools
• Knowledge of best practice – eg ITIL.