Service Designer Full Time

Refugee Action
Salary: £34,723 starting salary (salary range will increase due to max £37,261 via the length of service) plus Inner London Weighting £3,934.97 if based in London. per annum. Contract: Fixed term for 12 months with potential to extend depending on funding Hours: 35 hours per week (excluding lunch breaks) Location: Any Refugee Action Office – London, Birmingham, Bradford or Manchester. We will consider UK-based remote working options. Our vision is that refugees and asylum seekers will be welcome in the UK. They will get justice, live free of poverty, and be able to successfully rebuild their lives. Applying for this role – please read: Applications for this role are only open to people who identify as having lived experience of forced displacement due to war, invasion, persecution or human rights abuses (This also includes British nationals living/working overseas who have been forced to leave due to war, invasion, persecution or human rights abuses) Current Refugee Action employees with and without lived experience, are eligible to apply. About Refugee Action Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them. We’re looking for a Service Designer to join the Experts by Experience and Partnerships directorate to: Collaborate with team members to lead human-centred and community-centred pieces of work with organisations across the asylum and refugee sector. Develop the existing digital products which run across the directorate and support the development of programmes with the GPP and EBE teams. Innovate with the team to understand the changing needs of organisations and their communities to design ways of increasing collective impact. To succeed in the role you will need to demonstrate: Understanding of the needs, hopes and experiences of asylum seekers and refugees in the UK with an understanding of how the UK’s hostile and racialised border regime impacts those affected by it Commitment to Shifting Power and anti-racist practices Knowledge and experience of co-production, human-centred and community-centered methodologies Significant experience working in service design, applying user research, user-journey mapping, prototyping and co-design Excellent project management skills and ability to plan and manage own workload Excellent training/coaching and facilitation skills. Experience, skills, or ability to provide line management support with a desire to develop these skills Understanding of how to develop excellent collaborative relationships with those who are operating in a fast-paced, high-pressure environment working with vulnerable and/ or traumatised individuals Excellent communication skills including the ability to create accurate verbal and written content, presentations and reports in English Open and reflective attitude to own work and experience For online Information Sessions via Zoom, please register via the links below: Register Here for an online Information Session via Zoom on Wednesday 15th March 11 am -12 pm We want to make sure that we reach to as many potential candidates as possible and that we make the process accessible so we will be running an information session where interested people can come and find out more about the role, the work of the GPP team and the application process. For further details, and to apply, please visit our website. Closing date: Monday 23:th March Interviews: Wednesday 5th April Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK. This role is not on the Shortage Occupation List. If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role. You can find out which roles are on the shortage occupation list via these two links: Skilled Worker visa: shortage occupations Skilled Worker visa: shortage occupations for healthcare and education We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.