Service Design Lead Full Time

BP
Job Profile Summary

At bp, we’re striving to meet the growing global demand for safe, sustainable, and affordable energy. A career in digital design is an opportunity to grow and deliver innovation at pace while shaping the future of bp.

Our bphxd (Human Experience Design) team is passionate about designing for a digital and sustainable future and putting humans at the heart of design. As part of the team, you’ll be transforming bp to a more efficient business that makes the best possible use of all its resources in pursuit of our net zero ambition. You’ll also help to develop new businesses, products, and services, delivering progressive projects and growing your talent in all kinds of new and exciting ways within the digital heart of bp.

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The Service Design Lead is a key member of the Design discipline. You will promote Service Design standards and support the team in developing and maintaining them, as the foundation for crafting cohesive experiences. Your role will be ‘hands on’ as an Individual Contributor, who is performing service design activities within a Discovery Squad.

You are someone who is passionate about building outstanding experiences and who thinks deeply about people, and the experiences we create, making them better for humans, our business, and the planet.

Your Accountabilities

• Part of a multi-disciplinary discovery squad, you will be working to uncover opportunities for product development, identifying and quantifying the value, and validating potential solutions with customers
• Use service design methods to solve complex business problems, think strategically about opportunities, and facilitate the creation of a shared experience vision
• Own and lead all service design activities for the squad, ensuring that the appropriate processes, methods and stakeholders are engaged to generate quality outcomes for customers and the business
• Ensure that activities and team members are supported when it comes to conducting Service Design activities to gather insights, map journeys, ideate and prototype product solutions
• Working with data – qualitative and quantitative – to inform all design decisions
• Champion Service Design across the organization, educating, influencing and guiding stakeholders and partners
• Be an active contributor to the development of the Service Design practice, defining methods, standards, and ways of working
• Driving a user-first mentality and a design thinking methodology into everything you do. A passionate advocate of putting the user front and center with user-informed design decisions.

About you Experience working in an in-house design team or at a design agency. Experience of leading multiple teams across a range of large-scale projects would be beneficial. You should have a portfolio that highlights your approach to problem solving coupled with your skills in service design.

• Be a natural leader in your field, an experienced practitioner, and a skilled team lead, in tune with industry trends and developments

• Understand qualitative and quantitative research methods and when to use them. Extensive experience of planning and facilitating user research, and analysing the data to provide practical insight
• Ability to dive into, and map the complex backstage capabilities such as Technology, People, Processes, and Policies
• Ability to create engaging narratives that are used to help stakeholders to empathise with the research insights, as well as to bring to life the target state customer and colleague experience
• Able to confidently facilitate and lead workshops with both designers and product partners to create a shared understanding of the problem space, the users, and the end-to-end journey
• Develop and cultivate strong relationships within a diverse partner community, manage their expectations and consider multiple perspectives in the definition of solutions
• Coach others in the approaches and mindset of Design Thinking to help accelerate the adoption of design within the organisation.
• Be an active member of the Service Design community to share knowledge, develop innovative approaches to problem solving, and contribute to the evolution of the tools and methods of the practice

Why join bp
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

We offer benefits to enable your work to fit with your life. These benefits can include flexible working options (60% office, 40% remote), a generous compensation package, paid parental leave policy, and excellent retirement benefits, among others!

Entity Innovation & Engineering
Job Family Group IT&S Group
Relocation available No
Travel required No
Time Type Full time
Country United Kingdom
About BP INNOVATION & ENGINEERING

Join us in creating, growing, and delivering innovation at pace, enabling us to thrive while transitioning to a net zero world. All without compromising our operational risk management.

Working with us, you can do this by:

• deploying our integrated capability and standards in service of our net zero and safety ambitions
• driving our digital transformation and pioneering new business models
• collaborating to deliver competitive customer-focused energy solutions
• originating, scaling and commercialising innovative ideas, and creating ground-breaking new businesses from them
• protecting us by assuring management of our greatest physical and digital risks

Because together we are:

• Originators, builders, guardians and disruptors
• Engineers, technologists, scientists and entrepreneurs
• Empathetic, curious, creative and inclusive
Legal disclaimer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.