Crockham Hill, Kent
Job Profile Summary Do you want to make a real contribution to the sustainability of our planet? The electric vehicle market is rapidly growing, and as a Senior UX Researcher you can be part of it!
bp pulse are the UK’s fastest growing EV charging network and we need YOU to help us on our adventure to get to an Electric Future and become NetZero.
We’re looking to meet the growing global demand for safe, sustainable, and affordable energy. We aim to deliver the fastest, most convenient network of 100,000 EV charging points worldwide by 2030. To do this, we need to rapidly grow our fantastic team with the best EV experts out there.
YOU can help us get there, we’re searching for skilled EV experts who are passionate and curious individuals to join our team to help the world electrify!
We are looking for a Senior UX Researcher to join our UX research subject area and our fast-growing and complementary team of designers within bp pulse. We are looking for you to support integrating and delivering user insights, to help us design brilliant experiences that meet our customers’ needs. We are specifically looking for you to take ownership of insight activities across the B2B portfolio, spanning multiple markets, working together with the product management team, key partners and work-stream leads.
As a researcher withing this team you will also be required to work and brief vendors, such as recruitment and research agencies, as and when required.
As part of your role you will gather insight and validation with audience groups across markets, evaluating hypotheses at a product level, whilst also feeding findings back to the wider bp pulse portfolio. You will span the breadth of the research field, including both qualitative and quantitative, and span end-to-end learning cycles from the up-front exploratory and ethnographic, to testing prototypes and propositions for desirability and fit, to usability testing and in-market performance measurement.
You will work in close collaboration with bp’s central CVP&E insights team, to ensure that strategic research is connected to experience research and flows in both direction, to enable the realisation of value and improve impact of research activities across B2B products and services.
Job Advert What you will deliver
Your key responsibility will be to prepare and implement user research to help our B2B design and product teams make informed decisions, so our products match user expectations and needs. Being an end-user empathy champion, surfacing what matters for our customers (and their employees), you will:
What you will need to be successful
Ideally you will have
What can we offer you to electrify your career with us?
At bp pulse, we are expanding our global business with the dynamism and buzz of a new start up. With benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to enable you to craft your own career path, life and health insurance, medical care package and many others. In this role you will feel empowered, capable, energised, and able to act as decision makers.
Diversity sits at the heart of our company and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, neuro diversity, age, marital status, veteran status, or disability status.
bp pulse operates a 60% office (central London), 40% home flexible working policy i.e., we rock a hybrid model and offer the best of both worlds!
Entity Customers & Products
Job Family Group IT&S Group
Relocation available No
Travel required Negotiable
Country United Kingdom
About BP CUSTOMER AND PRODUCTS
We’re gearing up for the future. At bp our goal for C&P is to deliver the future of mobility, energy and services for our customers by innovating with new business models and service platforms.
C&P will become a hub, housing our midstream, lubricants, aviation, sale of chemicals, mobility and convenience, marketing and our next-generation businesses, making it a highly integrated and interconnected organisation. And with safety being our core value, our commitment to safe and reliable operations will never change.
Want to join the team? This means:
• being customer-centric, agile and responsive to changing customer needs and dynamic markets
• focusing on growth and development of customer offers
• optimising the chemicals and fuels value chains to maximise integrated value
• contributing to the reduction of carbon intensity of the products we create, and sell, by 50% by 2050 or sooner
• creating strategic partnerships that drive long-term value for C&P
• being digitally enabled and empowered by customer insights and data to deliver solutions.
Legal disclaimer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.