Senior Product Analyst – Employee Service Portals Full Time

Boston Consulting Group
WHAT YOU’LL DOAs a Senior Product Analyst you ll be responsible for supporting the vision and management of Enterprise Service Portals at BCG, including IT Connect. You will work in an Agile environment and directly report to the Product Owner to deliver Initiatives with measurable business outcomes and key results. You will work closely with customers to support existing portal features, including Knowledge Management for enabling teams to drive self-service across their products and services. Additionally, you will partner with engineering team members, facilitating and translating customer requirements into effective User Stories for incremental feature delivery with a keen focus on usability, content personalization, search, and service/workflow design while aligning to our UX CoE s design system. This role is pivotal in connecting the “What” and “Why” as conveyed by the Product Owner to the “How” being prepared and delivered by the Squad.YOU’RE GOOD AT

• Getting to know your users – their needs, desires, and pain points
• Partnering with multiple roles across the organization, offering a customer-focused mindset and proven ability to translate business goals into tactical engineering deliverables via Epics & Stories
• Communicating clearly and effectively with a global team, both written and verbal
• Providing a consultative approach to creative problem solving, advocating for scalable long-term solutions in favor of “quick fixes” that benefit the business and technical architecture
• Analyzing root cause of issues and remediation opportunities in partnership with your engineering team, including major incidents or other operational troubleshooting activities

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Bachelor s degree preferred
• 5+ years experience working as a Product Analyst, Business Analyst, Data Analyst, ServiceNow Admin, or related field
• ServiceNow subject matter expertise preferred, or related product
• Strong understanding of service management / business operational processes and workflow management
• Proficiency in Agile methodology, experience in Atlassian stack ( JIRA) or related tools

YOU’LL WORK WITHBCG s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.