Senior IT Support Analyst Full Time

Romford, Essex
CBS butler

Senior IT Support Analyst – Permanent

My client is looking for an enthusiastic, communicative, and driven individual who will help deliver first, second and elements of third line IT support both face-to-face, via tickets and phone calls.

Working within the IT Escalation team, this person will not only work on more technical/complex IT Support issues but also assist with IT projects, procurement, hardware and closely with other teams within the IT department.

Based in City of London/Romford (Hybrid working)
£32k – £35k + on-call allowance

Key Responsibilities

• Act as an escalation point for the internal IT Support team.
• To deliver IT support to a varied user base of over 800 users including fee earners and VIPs
• To help with new starter inductions, become an application super user and provide training to users.
• To adhere to and assist in creation of IT processes and daily tasks.
• Work within a shift rotation (between Mon-Fri) and provide out of hours support (24/7) on rotation.

Skills & Expertise

• Excellent working knowledge of Windows 10, Office 365, and desktop/laptop imaging (Microsoft AutoPilot)
• Working experience of Active Directory/Azure Active Directory and Exchange
• Knowledge of MS SharePoint online
• Take initiatives and provide inputs for process improvements within the team to enhance efficiency.
• Basic network troubleshooting skills desirable.
• Creating & updating knowledge base articles & technical documentation as required
• Positive can-do attitude and approach to working within an existing IT team, in a company that has a strong and friendly culture.
• Knowledge of service management methodologies (ITIL), ITSM tools & Processes
• Previous experience in a Technical Support Specialist role
• Technically capable, able to demonstrate excellent troubleshooting skills.