Senior Consultant, ServiceNow FSO Full Time

Ernst & Young Advisory Services Sdn Bhd

London or Edinburgh

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, we adapt, and we respect individual contributions and differences.

You’ll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients’ digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform.

It’s an energising role, in which you’ll have plenty of opportunities to deliver great solutions and support the wider team with your knowledge and experience. It will allow you to have the flexibility to configure and lead on projects, giving you the ability to ensure you are up to date on ServiceNow.

As you do, we’ll support you in developing your ServiceNow, consultancy, analytical skills – along with relationships that help shape your career.

Your key responsibilities

Here, you’ll work with a portfolio of clients, each with their own backgrounds, strengths, and ambitions where we transform IT, HR, Customer Service, Facilities, Risk, Legal or other capabilities through the ServiceNow platform.

As a Senior Consultant, you will work within a team to help clients achieve business results through the application of technical solutions. You will be able to contribute to the delivery of quality, insightful solutions and balance priorities.

As a key part of the team you will:

• Work on a range of projects / initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform and products suite including; ITx, HR, IRM, BCM, VRM, SecOps, CSM and FSO
• Assist in workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes
• Develop and contribute technically and functionally to solutions and sales
• Work with EY colleagues to support the development team within our customers to allow them to reach potential and ensure they deliver outstanding outcomes and quality experiences
• Contribute to ways of working to ensure the development is delivered in a fun, inclusive, positive, and energetic way
• Work with the team to set the assurance standards throughout the development lifecycle
• Meet and manage deadlines individually, and as part of the team
• Start developing relationships with clients; using your expertise to positively impact engagements and stakeholders
• Participate in knowledge sharing and good practice development, working with the UK, EMEA and Global teams
• Coach and mentor junior team members, acting as a positive role model

Skills and Attributes for Success

You will thrive in this role if you possess an open and inclusive mindset that values growth and collaboration. Communication is one of your strengths, as you are confident in your ability to engage with individuals at various levels. We are looking for you to build strong relationships both internally and externally that will leave a lasting impression. You understand that challenges are part of the journey, including dealing with skepticism. Your resilience shines through as you collaborate, seek support, and use your persuasive and influential skills, all while considering genuine concerns. Your initiative allows you to work effectively both independently and within a team. You are adaptable, tailoring your approach to meet the diverse needs of clients and their cultural backgrounds. Given that our clients are based in the UK and around the world, your flexibility to travel in line with work demands is essential.

To qualify for the role you must have some or all of the following:

• ServiceNow technical experience
• A proven track record of implementing ServiceNow, delivering to deadlines and milestones
• ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules (ideally GRC and / or HR)
• Demonstrable evidence of delivering real and sustainable ServiceNow solutions
• Relevant professional experience, including for example previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes
• Experience of Financial Services across Banking, Insurance or Wealth Asset Management
• Experience with broader ServiceNow solutions and / or other SaaS / PaaS tools

What we look for

We seek individuals who possess a strong sense of integrity and the ability to work collaboratively with a diverse group of people, and who importantly have a mindset focused on continuous learning and growth.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.