Square One Resources
Job Title: SC Cleared Service Strategy Manager (Must be Active SC Cleared)
Location: Hybrid – Onsite 2 days a week in either London, Milton Keynes, or East Kilbride
Salary/Rate: Up to £450 per day Inside IR35
Start Date: 06/02/23
Job Type: 6 Month Contract Must be SC Cleared
We have an exciting opportunity now available with one of our prestigious government clients! They are currently looking for an experienced Service Strategy Manager who holds active Security Clearance. This is a position within the IT Service Management department, reporting into the Senior Service Strategy Manager.
The Service Strategy Manager leads small to medium size projects and supports the Senior Service Strategy Manager in the development and maintenance of the IT Service Management (ITSM) strategy, working with stakeholders of all levels to capture views from across the organisation.
The Service Strategy Manager is responsible for:
1. Supporting the development of the ITSM (IT service management) strategy.
2. Engaging with ITSM stakeholders across all departments and geographies to ensure effective strategic development.
3. Completing business analysis activities including requirements elicitation and user story documentation to support strategy development.
4. Collating stakeholder engagement, management information and reporting and to inform future strategy development.
5. Collating and prioritising questions and queries relating to the strategy and requests for support from the Set Service Strategy team.
6. Facilitating demand management across the ITSM organisation.
7. Supporting capability teams to shape their future offerings based on Client’s customer needs.
8. Engaging with the business analysis community within IDD (Information and Digital Directorate) through sharing of best practice.
9. Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency.
1. Service Strategy
2. ITSM (IT Service Management)
Please note: Candidates must hold active SC Clearance, and used within the last 12 months.
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.