SAP & CRM Implementation Specialist Full Time

IT Human Resources

Are you looking for a new challenge!

Role Summary:
The SAP & CRM Systems Specialist will be tasked with implementing, configuring, and enhancing the SAP system to improve our sales and presentation workflows. Additionally, this role involves configuring and optimizing our CRM platform to better manage client interactions, track outreach activities, and support team collaboration. The successful candidate will work closely with our sales and marketing teams to ensure that both systems align with our business needs and support our growth strategy.

*Primary Responsibilities:*

1 *SAP System Implementation:*
– Lead the deployment of the SAP system across the organization, focusing on optimizing sales, marketing, and presentation workflows.
– Tailor and configure SAP modules to suit the unique needs of our media advertising operations.
– Oversee the integration of SAP with other existing tools, including the CRM system, email marketing platforms, and LinkedIn outreach.
– Provide training and support to staff to ensure a smooth transition and effective utilization of SAP.

2 *CRM Configuration and Management:*
– Implement and configure the CRM system to effectively manage client interactions, outreach campaigns, and sales pipelines.
– Continuously refine the CRM system to enhance functionality, reporting capabilities, and user experience.
– Ensure seamless integration of the CRM with other sales and marketing tools, enabling smooth data exchange and communication.
– Incorporate team collaboration features within the CRM to improve coordination and communication among team members.

3 *Team Collaboration and Support:*
– Collaborate with sales, marketing, and IT teams to align SAP and CRM functionalities with the organization’s business goals.
– Troubleshoot and resolve any technical issues related to the SAP and CRM systems.
– Monitor system performance regularly and propose improvements as needed.
– Work closely with leadership to define and document business processes supported by SAP and CRM systems.

4 *Training and Documentation:*
– Design and conduct training sessions for team members to ensure effective use of the SAP and CRM systems.
– Develop comprehensive documentation on system setup, configuration, and best practices.
– Act as the primary point of contact for any technical support or system-related inquiries.

*Required Qualifications:*
-.*Education:* Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
-.*Experience:*
– Demonstrated experience in implementing SAP systems, particularly in a sales or media advertising context.
– Strong background in CRM system configuration and management.
– Experience with integrating SAP and CRM systems with outreach tools like LinkedIn Sales Navigator and email marketing platforms.
– Familiarity with sales processes and team collaboration tools.
-.*Technical Skills:*
– Proficiency in SAP modules relevant to sales, marketing, and customer relationship management.
– Strong expertise in CRM systems such as Salesforce, HubSpot, or similar platforms.
– Understanding of data integration, automation, and reporting tools.
– Knowledge of outreach tools and software, including LinkedIn, email marketing platforms (eg, Mailchimp, Constant Contact), and B2B sales automation tools.
-.*Soft Skills:*
– Excellent problem-solving abilities with a proactive approach to identifying and resolving issues.
– Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
– Ability to manage multiple projects and meet deadlines.

*Preferred Qualifications:*
– Experience in the media or advertising industry.
– Certifications in SAP, CRM systems, or related software.
– Experience working in a dynamic, fast-paced environment.

*Application Process:*
Interested candidates should submit their resume and cover letter to [Insert Email], with the subject line SAP & CRM Systems Specialist Application – [Your Name]. Please include examples of past projects or case studies that highlight your expertise in SAP and CRM system implementation.

*Additional Information:*
– This role involves close collaboration with the sales, marketing, and IT departments to ensure successful implementation and integration of SAP and CRM systems.
– Occasional travel may be required for training and system integration purposes.
– XXX Group is committed to fostering a diverse and inclusive work environment. We encourage applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic.