Operations Analyst Full Time

City, London
Robert Half

Robert Half are currently partnered with a hospitality company based in London and Bristol. We are looking to appoint a Operations Analyst (Hybrid) to join the team. My client has been established for over twenty years now and working with businesses and professionals across the UK.

We are looking to pay up to £55,000 on this role, and to confirm it is a hybrid role (min 1 day in office).

The role of the Data Analyst will be responsible for will be accountable for the analysing, tracking and reporting of Operational data; in order to spot trends, patterns and create efficient, Guest enhancing processes. You will be tasked with the creation of a variety of reports which will be used to advise the Operational Teams on Best Practice. This role is integral to providing direction for future projects and initiatives and of a new Central Operations function, as well as supporting and advising the property teams.

• Scope out various data sources from the array of systems (tech & non tech) within the company.
• Analyse historic and current performance KPI’s, across multiple platforms and data sources using software such as Excel.
• Determine trends, patterns and make connections from data and information. Create findings
• Report said findings to the company, in a way which is clear, and shows tangible solutions to ongoing operational inefficiencies
• From the data you have mined, you will be able to design flow diagrams (as is – To be) which are implemented to increase Guest satisfaction, reduce labour spend and improve Team experience.
• Successfully review and asses implemented processes to ensure regular adjustments are made for roll out.
• Liaise with operators to seek our annoyances, pinch points and or unnecessary friction in the Guest and Team journey

The ideal candidate will have:

• Excellent communication and interpretation skills
• Knowledge of advanced statistical models, graphs and databases
• Proficiency in computer programs and data analysis tools, with the ability to distinguish between reliable and unreliable data
• Knowledge of Microsoft packages, especially Word, Excel and PowerPoint
• Knowledge of SQL, Python or R
• Data scoping & analytics and experience with Flow Chart design

If you would like to explore this role, simply apply and I shall be in touch to discuss further.

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