Lloyds Banking Group
OpenShift Container Platform SRE Lead
Lloyds Banking Group
Leeds, Bristol, Edinburgh, Halifax, London, Manchester, or any of our main sites across the UK – We’re happy with home working the majority of the time, however you’ll need to be in office 1 or 2 days per week.
Salary & Benefits: £70,784 to £102,410 per annum (location dependent), plus annual personal bonus, 15% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays.
We also offer flexible working hours, agile working practices flexibility to suit your lifestyle and ensure a good work-life balance.
Who are Lloyds Banking Group and where does this role sit?
We’re on the mission to build the bank of the future, and we need your help do it! Continuing our extensive transformation programme, we’re redefining what a bank is from the inside out. Our technology, our culture, and our mind-set is changing to craft a true engineering-led organisation.
Our Cloud Services (CS) team is looking for a OpenShift Container Platform (OCP) SRE Lead to lead a team of SRE’s, Operations Engineers & 3rd party providers to ensure OCP is operating effectively, constantly improving, automated as far as possible and that toil is eliminated over time. You’ll define service level indicators (SLIs) and objectives (SLOs) for the platform, and lead the team to ensure they are met or exceeded and manage service level agreements (SLAs).
What will I focus on in this role?
The role-holder will provide a voice to OCP consumers, identifying and supporting resolution of impediments and issues as well as providing transparency of service status, metrics and performance.
This is a leadership level role and will blend both deep domain and engineering expertise with a great passion for coaching and developing people in a “player-coach” model as well as continually developing yourself.
You’ll provide feedback into the Product Owner backlogs and therefore development of the product roadmap in order to improve the public cloud service and will own the SRE related stories in that backlog, with particular focus on remediation of operational risk.
Specific activities which you’ll be responsible for include things like;
Owning the overall operations for OCP, including incident, problem, availability management, on-call, manual intervention and removal of toil
Driving operational standards, developing the service levels and controls to support better consumer outcomes
Responsible for the teams providing incident support and point of escalation for service incidents
Partnering with the Engineering Lead to assign the SREs to the engineering scrums
Defining and prioritising requirements for each cloud platform and the Operations Scrum teams
Supporting consumers to through the Production Readiness Review quality gate
Implementing service dashboards and reporting using native tooling wherever possible
What do we need to see from applicants?
Experience managing an Enterprise scale IT service. Financial Services or other large enterprises and highly regulated environments
Experience using DevOps tooling and associated delivery/support processes.
Understanding of agile delivery methodologies and DevOps, managing a squad of resources within that framework
Must have leadership experience ideally including line management and developing teams to excel and increase productivity
Experience working with a broad set of Cloud platforms and/or OCP services and products
Experience of leading operational 24×7 support services, including incident management and defining and maintaining service levels
Managing 3rd party suppliers deliver critical services
Negotiator to influence technical and leadership decisions to achieve the right consumer outcomes and operational needs
What can I expect in Return?
We’re dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential!
As a new colleague to the team, you’ll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued.
We’re committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and equal opportunity and are happy to consider flexible working arrangements.
Together we’ll make it possible!