Nectar Program Lead Full Time

eBay

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

We are looking for someone who is passionate about growing the loyalty and lifetime value of our 29m Buyers and C2C customers (buyers and sellers). You will have a customer first approach, want to do the right thing for them and use a phenomenal understanding of data to drive the decisions we make to improve their experience. You will be able to approach technical and also strategic challenges, while at the same time making a difference and driving positive change.

Key ResponsibilitiesTo grow and improve the health of our Nectar collecting customer base

• Own the overall health of our Nectar customer base and drive growth in the base through a combination of critical initiatives and tactical campaigns
• Champion the Nectar customer through an insight driven approach
• Review and understand the dynamics of our Nectar customer segments and audiences, and create recommendations and plans on how we can improve them
• Share knowledge and thought leadership to advance team’s thinking and incorporate standard methodologies into processes
• Collaborate with other team members to establish how we can retain Nectar customers and prevent them churning

To create alignment between Nectar and other global CRM and loyalty programmes

• Collaborate with our global Customer Marketing team to share best practice and optimise our campaigns and initiatives
• Collaborate with in-country business teams to understand business strategy and marketing plans.
• Handle internal stakeholder relationships to meet briefing deadlines and ensure campaigns are delivered on time
• Lead and coach a skilled, highly effective and well-respected team who can be counted on to deliver. Give guidance and ensure quality of output. Constructively challenge and empower the team
• Handle agency relationship to ensure high quality of work
• Cross-country collaboration with product, analytics and marketing operational teams to drive innovation and improvement

About youA customer focused strategic thinker

• Cares passionately about the customer and doing the right thing for them
• Experience of leading a customer loyalty or incentives program for a major retailer or ecommerce / online platform
• Improving long term strategic operational capabilities to unlock opportunity and drive customer centricity through technology
• Independent and creative problem solver, who is driven by enhancing the user experience

A data driven marketeer

• Confident using and reviewing sophisticated data sets
• Comfortable briefing analysts
• Experienced in articulating complex problems and recommendations in a clear and simple way

A capable and experienced operator

• A wealth of experience in a commercial, customer focused environment
• A strong ability to define targets and objectives with a strong understanding of metrics, conversion and return on investment
• Organised and able to work quickly and function well under pressure
• Strong operational knowledge and willingness to challenge the status quo
• Extraordinary attention to detail
• Flexibility in responding to changing priorities and can adapt to changing customer, market, and business demands to improve outcomes
• Strong in teamwork and coordinating a broad set of different projects within a matrix, global organisation
• Highly organised and adept at facilitating strong communication between all stakeholders and the ability to quickly gain trust and confidence at all levels
• Excellent communication and presentation skills
• Can communicate a compelling vision of where we are going and what’s possible
• High level of self-awareness, emotional intelligence and growth mentality

Don’t meet every single requirement? At eBay we value diverse perspectives and experience. If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here:

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at . We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.