ITIL Pratice Lead Full Time

Stream Search Ltd

ITIL Lead £45K

Working a UK leading financial

WFH/Office blend

Based in either Liverpool or London or Glasgow

Excellent package

The ITIL Practice Lead is part of the ITIL Service team, responsible for ensuring all ITIL processes are understood and adhered to across our client’s IT.

The team are required to support the development of the ITSM toolset and provide reporting, guidance, and leadership across all areas of the ITIL practice, including change & release, incident, problem, logical access, and Service Portal adoption.

Ideally you will have the following experience

ITIL Foundation V4 or V3

Advanced understanding of ITSM processes:

Incident, Request, Knowledge, Problem, Change, and Release

Ability to drive process and ensure accountability without direct authority

Ability to chair stakeholder meetings, minute, and controls action adherence

5-10yrs years’ experience in ITSM process management

At least 2 years ServiceNow experience

Strong administration skills with high attention to detail

Experience developing reports, dashboards, working with reporting tools and concepts

Experience of audit controls in place within the Financial sector (UK)

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