IT Support Technician Full Time

Thornton Heath, Surrey
YourRecruit Group

We have an exciting opportunity for a full-time permanent IT Support Technician working for a large multi-franchise motor retail dealership Group who is based across South London and the Home Countries.

The role will suit someone with a minimum of 6 months experience in the IT field who can demonstrate a desire towork in this field, or you may already have practical hands-on experience gained from working in an IT department covering 1st/2nd Line support. You will hold 5 GCSEs grade A-C, one of which is in ITC grade B or above.

Sound interesting? Read on

In return, our client offers the chance to be part of a hugely successful and national organisation offering a starting salary of £23,000 – £28,000 (DOE) 22 days holiday plus bank holidays, company pension, personal development training and motor trade discounts.

You will provide desktop IT support to roughly 260 internal users by way of telephone, hands-on or remote access and some on-site visits. The ideal candidate will have:

• A methodical, organised and accurate approach to problem solving
• A polite, friendly and confident telephone manner with good customer service skills

• Knowledge of Microsoft Office, Windows server / PC / laptops, iPads, printers, scanners, basic IT break/fix skills and be able to configure software and drivers.

• Excellent time management skills
• Integrated data & telephony knowledge running over WAN / LAN, TCP/IP networks
• Tenacity to investigate, diagnose and rectify simple faults
• Escalate issues to the IT manager where necessary

The job role will also include IT administrative functions to include:

• Creation of new starters and deletion of leavers from server Active Directory; our Dealer Management System (Keyloop Autoline Rev 8.3); Email system; Telephony system; and including access to many other applications as necessary for the role.
• Support and maintain a log of IT queries received and assist in clearing these down
• Maintain IT hardware fixed asset schedule for new purchases and disposals
• Maintain IT software license register
• Assist in procurement of IT equipment, placing orders with suppliers and liaise with Accounts department on the allocation of the asset.

Desirable skills and experience would be advantageous in the following areas:

• Microsoft Active Directory

• Windows Server 2016
• Keyloop Autoline (Kerridge) DMS

• Automotive Industry exposure

• Previous IT support role
• A passion for all things IT related
• A tidy and practical approach to work

Sound interesting and something you would love to be part of? Apply Today!

Key Skills:IT Support. Network. Hardware. Software. Driver. Server. PC. Laptop. Printer. Routers and Switches. LAN/WAN. TCP/IP. Cisco. Security. VOIP. Telephony. Disaster Recovery. Windows, Office, Exchange, Meraki. Exchange. Automotive.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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