Talent Smart Limited
We are looking for an experienced IT Service Manager with expertise in problem and incident management. As the IT Service Manager, you will be responsible for overseeing the resolution of incidents and problems within the IT infrastructure, ensuring minimal disruption to business operations and maintaining high levels of service availability. You will play a crucial role in identifying, analysing, and resolving technical issues, as well as implementing preventive measures to mitigate future incidents.
Key Responsibilities:
Incident Management:
Problem Management:
Service Level Management:
Continuous Improvement:
Stakeholder Communication:
Qualifications: