Based at our office in London, the IT Manager manages the infrastructure and operation as well as day-to-day support of end-user computing.
Reporting to the Infrastructure & Operations Team Lead, the successful candidate shall take on the following job responsibilities:
Operations and Support
Day to day support of the following functions. M365 – Endpoint Management/ Exchange Online Protection/ Microsoft Defender. M365 Product Suite/ Windows 10 Enterprise. Working with Microsoft Support on technical issues. Track and manage support tickets of the supporting areas. Meeting room video conference systems. Mobile devices (iOS). Cybersecurity. Digital Guardian/ CrowdStrike/ Defender endpoint protection solutions. Disaster Recovery and Business Continuity activities. Management of networks on the following technologies: Cisco Meraki Wireless AP/ Switches. Cato Network appliances. Telco connectivity – Internet links and MPLS/ P2P links between overseas offices and HQ. Management of UC/ Video Conference equipment on the following technologies: Microsoft Teams Room/ Zoom Room. Logitech VC system. MS Teams Calling system.
Develops and maintains project schedules, and incorporates regular updates from project team. Participates in project meetings and follow-up between meetings to drive issues to closure.
Works with vendors to resolve product related issues. Coordinates with vendors to perform routine maintenance and support.
Work closely with IT Leaders to understand technology and business needs and goals. Work with the Lead of Infrastructure and Operations to maintain a productive working relationship with technology staff, project sponsors, system users, and vendors.
Bachelor’s Degree in computer science, engineering, or related field. Minimum 7 years of experience as a manager of infrastructure and operations or in similar capacity. Working knowledge and experience in systems, networks, and communications technology. Prior experience in Microsoft M365 and endpoints management (laptops and mobile devices). Good understanding of key technology concepts and architecture. Able to accurately translate and document organisation needs into functional and non-functional requirements. Strong analytical and creative problem-solving skills. Organized and detail oriented. ITIL certified is an advantage but not mandatory.
If you believe you will thrive in a dynamic and high performing company operating in a global business environment, then we would like to hear from you.