Infrastructure Engineer Full Time

Financial Ombudsman Service

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Infrastructure Engineer

Are you passionate and creative about IT, looking to join a team of likeminded people in an organisation that is changing and improving for the future? If the answer is yes, then we can’t wait to hear from you!

Contract: 2-year FTC

Working hours: 35 hours per week

Salary: £50,000 to £60,000 per year (dependant on experience)

Reporting to: Collaboration and Identity Manager

Location: London Docklands – our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

Our infrastructure department provides the foundation for all IT services and delivers communication services for the organisation.

As an infrastructure engineer, you’ll specialise in a particular range of technology or systems, supporting, designing and implementing technology in your area, overseeing technical services that have a significant impact on our ability to deliver a great service for our customers.

You’ll be using advanced technical knowledge to deliver improvement and project work to make sure the systems in your area are working effectively and have the capability needed for the future.

You will be working with the Infrastructure Team who are responsible for a number of related technologies around Telephony, Exchange, Outlook and MS Teams, based both, on-prem and cloud; along with a genuine enthusiasm for learning new skills and technologies to solve real world problems and refine our infrastructure operations.

Key responsibilities

• To be one of the “go to” people for anything related to the systems you’re implementing, improving and supporting
• Build strong relationships with other teams and users to identify and understand requirements and improvements that can be made
• Take and share ownership of new technical developments in your area
• To own the way escalated technical problems are dealt with and to liaise with third parties to sort out incidents and technical problems
• Take ownership of new system developments in your area – you’ll be delivering upgrades and improvements
• To write and maintain technical documents for the technology and systems in your area – you’ll need to update these regularly in line with our agreed standards
• Identify areas of improvement in the technology in your area by analysing information and thinking about the impact for the customer – you’ll also research the latest relevant technologies and products in the market, helping senior colleagues make crucial decisions
• To become our hands-on expert in the way technology services are put together in your area – by working closely with your team and wider infrastructure department

Minimum Criteria

• Strong experience working in a technical team where you’ve been resolving technical problems and delivering upgrades and improvements
• Defining technical solutions to meet requirements – you’ll have carried out implementation and detailed level support
• Writing and maintaining design, installation and configuration documentation. Using your technical knowledge and advanced troubleshooting skills to resolve complicated technical problems
• Be able to demonstrate the ability to deliver a mixture of implementation, maintenance and operational support for our technologies & systems

Technical Criteria

We would also like you to have the following skills:

• IPFX Contact Centre Solutions
• Cisco Callmanager (CUCM)
• Cisco CUBEs
• SIP
• Active Directory and Azure Active Directory
• Azure Single Sign on
• Microsoft 365 technologies including MS Teams Voice / Teams SBC
• Contact Centre operations experience
• General Experience of cloud telephony platforms a benefit

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Fully equipped on-site gym open 24 / 7 (London office only)
• Extensive Well-being resources including on-site therapists (London office only)
• Beautiful and bright London office looking over the Thames and near to mainline stations
• Our Coventry office is 2 minutes’ walk from the main station
• Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

• Please apply with an up to date version of your CV
• Applications need to be submitted by Friday 22nd December

Due to high application numbers this advert may end earlier than the date specified, so please don’t delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: Financial Ombudsman Service
• Our careers page:

Good luck with your application!