Help Desk Analyst II Full Time

Robert Half

RoleOverview (Hybrid Working)

As asupport Engineer, you must display excellent customer-facingskills, and will be able to demonstrate the ability to communicatetechnical issues in non-technical terms.

Youwill be responsible for completing tasks allocated to you throughthe Helpdesk and managing your own proactive tasks.

It is a critical part of your role that you can shareinformation and tasks with other engineers and keep up-to-date anddetailed notes on the work you complete in our job managementsystem.

You will be responsible for ensuringthat our customers can keep working, and will be required to useyour initiative in resolving issues.

You will beresponsible for day-to-day monitoring and support of clients’estates through Remote Monitoring Management and frequent sitevisits to diagnose and fix issues.

Who are we lookingfor?

• We needanindividualthat
  • Has focus, energy and thedesire to consistently achieve more
  • Wants toproduce above-average results
  • Is aware of thedirection of the company and its values
  • Isalways trying to add value
  • Is always trying toimprove and wants to take the next step
  • Understanding a professional culture is crucial forsuccess
  • Wants to be the best they canbe

Job Requirements

Requirements include:

• Management and support of our client’s office 365 andAzure infrastructures
• Providing 1st linesupport on Microsoft technologies, and answering support queriesvia phone, email and helpdesk when required
• Working with a projects team as a potential project leador project engineer whilst being able to follow the projectmanagement processes
• Visiting customer sitesto troubleshoot problems that can’t be fixed remotely
• Maintaining a high degree of customer service for allsupport queries
• Taking ownership of userproblems and being proactive when dealing with userissues
• Weekend and out of hours working willsometimes be necessary
• Excellent communicationskills (telephone and face to face). Being able to communicate in’plain English’ is at least as important as good technicalskills
• The ability to learn new technologyquickly – we don’t expect you to be an expert now, but we want youto become one quickly!
• A self starter who iscomfortable working alone or within a team

TechnicalRequirements

SkillRequirements

• Broad knowledge andexperience in IT Service provision

• MS Windows Server management andsupport
• Exchange Server management andsupport
• Office 365 & Azure migrationand management
• Network and firewallinfrastructure management, support and deployment
• Active Directory and group policy management
• Monitoring customer servers and performing preventativemaintenance
• Deployment of managed Anti-Virusand Backup solutions
• Server infrastructuredeployment and configuration
• Cyber security& GDPR awareness

• Great organisational and time managementskills
• Demonstrated ability to standardiseprocesses for efficiency and productivity
• Ability to analyse data, and excellent problem-solvingskills

Education /Qualifications

• Degree level orequivalent in IT
• Recent Microsoftcertification

Salary – £25,000 -£30,000 including bonus and brilliant benefits

Robert Half Ltd acts as an employment business fortemporary positions and an employment agency for permanentpositions. Robert Half is committed to equal opportunity anddiversity. Suitable candidates with equivalent qualifications andmore or less experience can apply. Rates of pay and salary rangesare dependent upon your experience, qualifications and training. Ifyou wish to apply, please read our Privacy Notice describing how wemay process, disclose and store your personal data:roberthalf.co.uk/legal-information/privacy-notice.