Help Desk Analyst Engineer Full Time

Robert Half

Weare a leading technology provider & consultancy serving thefinancial services sector across London and the US and are lookingto grow our highly capable London based Technical Support Team,these roles are due to the growth of our business and team membersmoving up into more senior positions!

The Role

Our engineers thrive in a culture of self-development,technical curiosity and delivering exceptional service. We believein taking our staff on a journey with us through their careers,nurturing talent and encouraging new ideas. Our engineers are thebackbone of our service delivery, being the first port of calldealing with service requests and incidents.

Youwill be client’s first point of contact, responding to incidentsand where appropriate escalating to the relevant teams. Along withfielding helpdesk requests, you will be the face of the companywhen visiting client offices to provide support and installingclient equipment as well as supporting the back end systems. Thisposition requires a high level of professionalism while performingdaily support tasks as required.

Responsibilities

• Provide high level client support andtechnical issue resolution remotely and onsite at clientoffices
• Configuration and installation ofclient equipment to connect to network and/or domain.
• Provide training to clients e,g, Citrix services, remoteaccess, proprietary tools etc
• Fundamentalknowledge of client/server technologies, Active Directory andOperating system to provide client support whennecessary.
• Must be able to triage issues andescalate quickly when appropriate.
• Manage theregions (UK) ticketing queue per SLA requirements.
• Must be able to communicate with the team and clients viaE-Mail, phone, Onsite visits and ticket system.

Skills/ ExperienceRequired

• Strongtechnical skills in as many of the following areas aspossible:
  • Microsoft ExchangeOnline
  • Troubleshoot hardware (video cards, USB& peripheral devices and drivers, etc.)
  • Light Server administration
  • Configuration of PC’s, Screen’s, and printers
  • Install, configure & manage printqueues
  • Troubleshoot DNS, DHCP and TCP/IPissues
  • Microsoft Office
  • Microsoft Windows 10
  • Citrix
  • Azure
  • Financial Service experience would bebeneficial
• Ability to workindependently and efficiently to meet deadlines.
• Ability to assess and prioritise work in a fast pacedenvironment.
• Ability to function at a highlevel under pressure or with short deadlines.
• Self-motivated, detail-oriented and organised.
• Excellent communication (oral and written),interpersonal, organisational, and presentation skills.
• Ability to spec, order and build out hardware forclients.

Location -City of London

£30,000 – £35,000 with Bonus &Benefits including hybrid working

Robert Half Ltd acts as an employmentbusiness for temporary positions and an employment agency forpermanent positions. Robert Half is committed to equal opportunityand diversity. Suitable candidates with equivalent qualificationsand more or less experience can apply. Rates of pay and salaryranges are dependent upon your experience, qualifications andtraining. If you wish to apply, please read our Privacy Noticedescribing how we may process, disclose and store your personaldata:roberthalf.co.uk/legal-information/privacy-notice.