German speaking Customer Service Executive Full Time

Language Matters

Our client, a successful mobile app organisation, is looking for a German-speaking Customer Support Executive to join their dynamic team. In this role, you will be responsible for delivering outstanding customer support across the German & UK markets.

Your responsibilities will include:

• Dealing with customer queries mainly via LiveChat
• Replying to App customer reviews on iOS and Android
• Providing first-class advice and information about the App
• Occasionally translating and proofreading website content

About you:

It is essential for you to be a customer-oriented individual and to have superb problem-solving skills, as well as excellent German and English language skills. This is a thrilling opportunity to be part of, where you will have the chance to develop your skills within a growing organisation whilst being involved in an energetic and multilingual team!

Profile:

• Required to be fluent in German and English, both written and spoken
• Previous experience in Customer Services
• Previous experience using Zendesk is desirable
• Demonstrated interpersonal skills and the ability to work as part of a team and independently
• Strong communication skills, able to work in a fast-paced environment

To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment agency in relation to this vacancy.