Flex Operations Analyst Full Time

Milton Keynes, Buckinghamshire
Shell Energy
OUR JOURNEY

At Shell Energy, we believe there s a better way to power your business.

Aligned with Shell s ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology.

We offer businesses across Britain 100% renewable electricity as standard. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap – a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also offer natural gas to our customers with the option of supplying green gas on request.

WHO YOU LL WORK WITH

We re ambitious with a pace to match, and as part of one of the world s largest companies, the opportunity and ability to push forward is greater than ever before.

We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.

Every day we work to provide an environment where all employees feel valued and included, and are able to nurture their talent as individuals and as part of a collaborative team.

A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you ll be able to apply and develop your skills and knowledge as part of a collaborative team that s helping to innovate.

Your part in our journey

This is a great opportunity to join our operations team to support the development of our new Flex Operations team, responsible for delivery of highly effective and efficient operational process to support customers on flexible supply agreements.

Reporting into the Flex Operations Manager, you will be responsible for delivery of flex customers operational requirements including billing, managing operational customer journeys, supporting the Flex Sales Account Manager to manage all operational customer requirements. The role requires detailed understanding of Flex Customer operational requirements, ability to work independently and support to develop new processes to support Flex Customers.

The role supports our business aim to deliver great customer outcomes by providing personalised service to customers and brokers; and to drive cost competitiveness through operational excellence and continual improvement in operations processes.

You will get the opportunity to join a new business line and support with establishing operational process for a critical part of our UK business.

YOUR PART IN THE TEAM

Deliver Flex customer journeys working with the Flex Operations manager to support communications with customers (e.g. process new flex customer registrations, process renewals and other contract changes)

Prepare accurate and timely invoices for flex customers (including calculation of accurate Flex Supply cost and application of industry charges)

Support with analysis and diagnostics to address customer queries, requests and complaints

Deliver operational requirements within Flex Customer SLAs

Assist with the production and explanation of energy budgets for customers

Develop customer account reconciliations including Pass-Through and Flex billing reconciliations

Maintain a good working knowledge of the most recent Gas and Electricity market movements to enhance analysis and analytical reports provided to customers

Support compliance audits and billing assurance activities

Maintain high quality records, databases and files

Support the Flex Operations manager to identify any inefficiencies within the current processes and systems and suggest ideas for improvements

Maintain regulatory compliance (e.g. Ofgem, Elexon)

Adhere to group quality standards focused on creating operational excellence

What you ll need to help you make the best of the role

Minimum of 2 years servicing flexible energy contracts

Experience working with Junifer for operational delivery to Flex customers (ideal)

Commercial awareness including analytical skills

Strong attention to detail and problem-solving skills

Enthusiastic and well driven, able to achieve deadlines

What s in it for you

FAMILY FRIENDLY

Life Assurance 4 x salary

Pension scheme

Flexible working

Company maternity /adoption pay – 12 weeks full pay, followed by 27 weeks statutory pay for eligible employees.

Two weeks full paternity pay

Development opportunities

Training and coaching

Development portal to access development material and share experiences

Mentoring scheme

Apprenticeship schemes

LIFESTYLE

25 days holiday (plus Bank Holidays)

Exclusive retail discounts

Arriva bus discount

WELL-BEING

Access to Employee Assistance Programme

Mindfulness sessions

Trained mental health first aiders

Charity events to support our charity partner

ENVIRONMENT

Modern, vibrant offices

Located in the heart of Milton Keynes/London/Coventry

Smart/casual dress