Field User Support Specialist Full Time

Claranet

Job Overview:

We are seeking a highly motivated and skilled Field User Support Specialist with expertise in the Microsoft stack. The ideal candidate will provide on-site technical support to end-users, ensuring the smooth operation of their systems and applications. This role requires a proactive individual with strong problem-solving skills and the ability to work independently in a fast-paced environment.

Key Responsibilities:

• Provide on-site technical support to end-users, troubleshooting and resolving issues related to Microsoft software and systems, including Windows OS, Office 365, and other Microsoft applications.
• Assist users with hardware and software installations, configurations, and upgrades, ensuring all devices are properly connected and operational.
• Diagnose and resolve network connectivity issues, ensuring seamless access to corporate resources.
• Provide training and guidance to end-users on best practices for using Microsoft software and tools.
• Document support activities, issues, and resolutions in the helpdesk system.
• Collaborate with the IT team to identify and implement improvements to the support process.

Qualifications:

• Proven experience in a technical support role, preferably in a field support capacity.
• Strong proficiency with most common end user software, namely Microsoft technologies, including Windows OS, Office 365.
• Experience with network troubleshooting, including TCP/IP, DNS, and VPN.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.

• NATO SECRET security clearance – or available to do the accreditation process with us.

Preferred Qualifications:

• Experience with ITIL practices.
• Experience supporting mobile devices and remote access solutions.

You will need to be based in one of the following locations:

• Bristol – United Kingdom
• London – United Kingdom
• Northwood – United Kingdom
• Innsworth – United Kingdom