City Of Westminster, London
Salary 70,000 – 90,000 GBP per year
– You are a seasoned infrastructure operations professional with extensive experience in implementing and operating within ITIL based frameworks, with minimum of 8 years’ relevant experience, with at least 3 in line operations management roles.
You are experienced with maintaining AWS cloud infrastructure in a commercial B2B SaaS setting, with an excellent understanding of networking protocols and Load Balancing on AWS.
You are experienced in modern cloud architectures and infrastructure as code techniques, as well as being familiar with traditional data centre practices and hands on manual configuration.
You are a strong communicator with proven team leadership and line management skills, who is willing to be on call and hands on when needed.
You have a strong continuous improvement ethic and enjoy establishing new process and tools to improve your operations.
– As Director of Systems Operations, you will be working closely with the CTO, DevOps and our Professional Services teams to provision, maintain and support highly available and secure project and production AWS environments for our Healthcare Analytics and CVW SaaS businesses. You will manage a team of SysOps Engineers to implement, embed and operate ITIL based processes to improve control, predictability, and efficiency of service for all internal and external customers. You will be responsible for
Defining and implementing improvements to long-term infrastructure availability, reliability and security working closely with the CTO and DevOps teams.
Plan and manage the work of the SysOps team, reviewing work quality and providing technical oversight and feedback – including
Provisioning and maintenance of AWS Accounts / Sub-Accounts
Maintenance of Networking, Load Balancer, and firewall configuration.
Provisioning of controlled environments, product installs and upgrades using pre-approved automated and manual scripts.
On call Level 3 Support for environments, including:
Responding to monitoring alerts
Incident and problem management, including triage, troubleshooting, resolution etc
General maintenance tasks and service request fulfilment
Application and infrastructure security changes
Proactive / Routine Environment maintenance, including:
Operating System, App/DB Server and 3rd Party tool patching, inc AMI creation
Optimizations to infrastructure, platform / network layers
Monitor and fine-tune utilization of platform resources.
Service Management and production of service reports, including:
Environment / SLA metrics
Cloud Usage / spend reporting
Line management of the SysOps team, including ongoing performance management and recruitment as and when needed.
Continuous process improvements, and maintenance of relevant SOPs, Work Instructions, Knowledge base articles
Staying up to date with recent technology trends and tools.
Commonwealth Informatics is led by top technology innovators with deep experience in medical product safety, public health surveillance and clinical research who collaborate with regulators, industry, and academia to develop the next generation of analytical solutions for pharmacovigilance and public health.
We have a start-up culture, and all enjoy being hands on. We are not overly hierarchical and like to keep corporate processes to a minimum where possible. You will be given the agency and freedom to drive your role and define your strategies.
Commonwealth Informatics is an equal employment opportunity and affirmative action employer. We do not discriminate based upon race, color, religion, sex, national origin, age, genetic information, gender identity or expression, sexual orientation, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.