Digital Senior Client Manager Holborn Store Support Centre and Home Full Time

Sainsbury’s Supermarkets Ltd

Location Holborn Store Support Centre and Home, Sainsbury’s Supermarkets Ltd 33 Holborn, London, EC1N 2HT

Hours Full-time

Contract-Type Permanent

Areas of business Nectar 360 Ltd

Closing date 2024/01/:44:00

Job ID 212194

Job Description

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered and fuelled by data – and by great relationships with some of the UK’s favourite brands. The Nectar 360 team focuses on developing loyalty programmes, turning amazing data into something that makes a difference, traditional media and digital. It’s like an agency-within-a-retailer, and retail media is crucial. The culture might not be what you expect either, because there’s no set-up quite like this one. The team is a real priority because it’s connected to everything the business does, and drives profitability. It’s where you can take risks, learn from them and be recognised.

Digital is a key and growing part of the Nectar360 business, receiving substantial investment to develop and take to market a digital media buying platform – the Digital Trading Platform (DTP). Through its powerful data assets Nectar360 is able to target and measure display, social and TV campaigns. This capability is hugely sought-after by Nectar360 and FMCG/GM clients, agencies and our Nectar partners.

This role is within our agency team – ensuring we are delivering against our revenue targets, whilst offering great client service. This role is key to the growth of the Digital business area responsible for its own agency patch, whilst also supporting our FMCG clients.

With a technical and commercial understanding of the Digital Media space, you will need to be able to ‘sell’ Nectar360’s digital proposition and services externally to agencies and direct to clients and partners as required.

In this role you will run your own agency patch, overseen by the Digital Client Director, ensuring Nectar360 can deliver revenue and profit from your group.

• Revenue – Digital & Ecommerce Platforms: You will work to hit your agency targets across our digital propositions, being the face of these to agencies. You will ensure focus is maintained on objectives that will have the biggest impact for the business. This will include selling and maintaining growing relationships with your already established agency contacts, plus reaching out to cold contacts to grow the pipeline. This will be delivered through a combination of clearly explaining the proposition and assisting with the appropriate materials to successfully sell.
• Strategy: Deliver against the Digital team’s strategy, being clear on the role you can play and how to articulate this to your agencies.
• Product Development: Input into the new campaign propositions that Nectar360 takes to market through DTP and EMP from an agency perspective and feed this into the Digital Client Director.
• Campaign Execution: Feed into the pipeline and ensure alignment with the Digital Trading Manager’s capacity prior to committing to clients. Provide timely feedback from your contacts to ensure our trading team are providing the best possible implementation service to your clients.
• Leadership: Lead your team by ensuring they are clear on the Digital strategy set by the department head, and your local team strategy set by the Digital Client Director. Create a positive environment to ensure you can hit your goals. Focus on development to ensure we continue to nurture and develop talent.

What you need to know and show

• Proven experience in Digital Media; a strong digital commercial capability is essential.
• Relevant online advertising sales experience – familiarity and knowledge of the media agency landscape is crucial.
• Very organised, efficient and can manage multiple situations in a demanding environment and the ability to cope under pressure.
• Comfortable working with ambiguity and changing situations.
• High level of resilience and tenacity required – must be able to deal with challenge from across the business whilst maintaining a positive and proactive style.
• Independence of thought and the ability to work independently.
• You will need excellent verbal and written communication to promote the opportunity with agency contacts.
• Everything will need to be delivered with integrity and you will need to take the accountability for the delivery of results from yourself and your team.
• Enthusiastic about developing your career and being hands-on in establishing a new and exciting part of the business.
• Experience of working with FMCG and Retail clients via their agencies.
• Experience working with an online retailer and using online analytics.

Support we will provide

• Access to our Nectar360 training programme, Navigator & the Our Sainsburys Learning Hub.
• Opportunity for internal mentorship and coaching.
• Access to personal development tools e.g. Bitesize talks, online self-development tools
• IAB training courses and seminars.
• Regular inspirational speakers hosted at our Holborn SSC.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new – whether that’s as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you’ll be able to save 10% on your shopping online and instore at Sainsbury’s, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We’ve also got you covered for your future with our pensions scheme and life cover. You’ll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary (which may vary for Nectar360), depending on how we perform.

Your wellbeing is important to us too. You’ll receive an annual holiday allowance and you can buy up to an additional week’s holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see for a range of our benefits (note, length of service and eligibiity criteria may apply).