Digital Product Manager Full Time

The Ramblers
Job Title: Digital Product Manager Team: Data, Digital & Technology Location: Hybrid Remote Contract: FTC – 12 Months Hours: 35 Salary: Band 5 £45,000 – £54,000 About us Since 1935, we’ve been doing everything we can to make sure everyone everywhere can enjoy nature on foot. We lead the way, and the walks, for a community of over 100,000 walkers. And we help thousands more every year find their feet out in the open to boost their wellbeing naturally. The Ramblers is a charity dedicated to removing barriers so everyone can enjoy walking in green spaces and to preserving and improving hundreds of thousands of miles of well-loved paths, tracks, and trails across England, Scotland, and Wales. We’re committed to campaigning to keep our countryside open to all and to fight for the things that matter most to walkers. Purpose of Role Work with the digital team to drive the creation, development, and improvement of some of our range of digital products based on member, supporter, and volunteer needs, as well as organisational goals. Product Managers act as the user champion for key Ramblers digital products, ensuring the best possible experience for those users. The focus will be on digital mapping, walking and mobile products and applications. To work with relevant internal stakeholder teams as well as volunteers and external user representative groups to prioritise the most valuable features and functionality improvements for our products, as well as act as lead for business prioritisation of new features. The Role PRODUCT DEVELOPMENT Lead the development of new and existing digital products for the Ramblers, based on user needs, target audience requirements and organisational priorities. Support and guide stakeholders within the organisation in translating user need into functional requirements for our key development agencies and manage those agency relationships. Recommend priorities for new and existing product development, seeking guidance from the Senior Product Manager, and other key stakeholders. Work closely with other heads of department across the organisation to design, develop and test new products in collaboration with end users where possible. Undertake regular user research to ensure that the Ramblers understands what current and prospective users want. PRODUCT MANAGEMENT Act as subject matter expert for the digital products you support, as well as a sounding board for Ramblers’ members and volunteers on the performance and development of those digital products. Lead on technical support for user issues of our key digital products and use that to strengthen our reputation and ratings on key external platforms such as Google PlayStore and Apple Store. Look for opportunities to grow our membership and audience through our product development approach. Leverage analytics platforms to understand user engagement and behaviour to help shape the product strategy. WAYS OF WORKING Help to champion a user-led, agile approach to product development, developing new ways of working within the team and in collaboration with other teams and departments. Work with the Senior Product Manager and wider Digital Team to look at best practice in digital product development and work on ways to bring that into the Ramblers. Act as a bridge between the Data, Digital & Technology department and other teams and Directorates so that they become closely aligned to the development process and can succeed as product owners. Ensure that new products are consulted on, approved, and supported by the ICT team. Support the Senior Product Manager in identifying, training, and liaising with Digital Champion volunteers across the Ramblers network. Undertake such other duties as may be reasonably required of the post holder by the Ramblers. The person Demonstrable analytical and research skills Experience of effectively managing multiple digital products and services and prioritising work successfully. Understanding of good practice in digital product design and development. Experience building mobile applications and/or mobile-first web applications. Up-to-date grasp of digital technologies, user experience design and research techniques, and the effective use of them. Strong communication skills, particularly to communicate technical solutions and their benefits, limits, and risks in accessible language to stakeholders with varying technical understanding. Excellent team-working, collaboration, and problem-solving skills. Adept at using a range of digital systems, applications, software, and websites. Knowledge and Experience Experience working with geospatial systems/digital maps and mapping products Experience working with volunteers to further the goals of an organisation Experience of working within an agile environment Experience with web-based and native app solutions Proven experience of managing relationships and contracts with partners and suppliers Skills and Leadership Strong co-ordination, planning and organisational skills. Excellent training and facilitation skills Excellent interpersonal and supporter engagement skills Excellent IT skills and an ability to support others to use software and programmes Good analytical skills and an ability to interpret and analyse data and present recommendations. Ability to understand, apply and explain policies and procedures Personal Attributes Interest in walking and engaging people with the outdoors. Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. Resilient with the ability to work under pressure and to tight and competing deadlines. Flexible and able to work independently and collaboratively as part of a team. Willing to undertake training and other professional development to ensure skills and knowledge are up to date. The Ramblers promote diversity and welcome applications from all sections of the community. Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action. Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do. Please note that we do reserve the right to close this advert early if we receive a high volume of suitable applications