Digital IT Hub Support Technician ( London)
Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
What you’ll be doing
The purpose of this role is to provide an excellent IT Hub Support service to Thames Water Employees at our Hub sites in the London Region, covering Mogden, Epsom, Darenth, Beckton, Crossness, and Ashford Common. These sites will be split between the London Hub Technicians supporting the Hub Support Engineer. Additional sites may be added in the future that will need to be covered.
Thames Water requires a team of Hub Support Technicians to support our NSTs and Field-based end users onsite or through remote tooling. You will be working very closely with our Hub Support Senior Engineers. This will be an extension of the Digital Drop-In Clinics at our main sites.
You will be heavily involved in the continuous improvement of our current and future long-term vision, delivering great Customer Service whilst resolving Incidents and Tasks whilst assisting with Stock Management. There will also be an element of New Starter Inductions and collecting leaver equipment. This is a challenging position that requires you to help deliver the best next generation of services to our customers.
This role will be field based role and you will be expected to travel between Hub sites as per rota. This role will include a Van with Fuel Card.
Responsibilities include: –
What you should bring to the role
What’s in it for you?
You will be working with like-minded people who really want to make a difference to our customers. We are committed to giving you great training and will make sure you are confident in helping customers.
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we’re moving to a hybrid approach with various options across working from home, office, and our sites.
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service, and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your well-being.
Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
We deliver life’s essential service to our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues, and a earn bit of extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.