Contract Type: Permanent
Location: Finsbury Dials / Hybrid
Reporting to: MI Lead
The Purpose of the role
To support the central ‘data, reporting and analysis’ team drive data use across POL, helping POL to become a more data-centric organization, through partnering with business teams to meet their data and reporting requirements – building data models, providing analysis and supporting insights.
In partnership with a variety of business areas across Post Office, responsible for the end to end process for designing, developing and launching new dashboards and reports in Business Objects, Excel and Power BI. This includes: Gathering end user reporting and dashboard requirements Mapping data sources: identifying gaps or issues with existing source data and working with the right teams to ensure appropriate remedial actions are taken to improve data collection Cleaning and transforming data: building data models to map between different data sources Visualising data: to produce clear and engaging dashboards and reports. Choosing the right visuals to support quick comprehension by senior leaders Ensuring smooth handover of reports and dashboards as required: ensuring processes are repeatable and well documented, and that the BAU owners are empowered to maintain and continue the development of these reports over time Analysing data to help business areas draw insights to support decision-making and drive actions to improve operations, working across a range of critical areas. Coach and support other members of the central data team, and business area data teams, from a technical perspective
Qualfications, Experience and skills
Excel – intermediate/ advanced level (or able to demonstrate commitment and ability to learn quickly). Confident working with a range of Excel formulae and building macros, and applying knowledge to business use cases, e.g. helping to identify and improve manual processes, upskilling non-technical users on quick tips and tricks to use Excel more effectively in their day-to-day jobs SAP BusinessObjects – intermediate/ advanced level (or able to demonstrate commitment and ability to learn quickly). Strong communicator: able to build relationships with stakeholders at all levels of the organisation who have varying levels of data literacy Team player: able to work independently and prioritise across several workstreams, but also knows when to ask for help and draw on the knowledge and experience of the wider team
Experience working with Power BI, SQL and AWS desirable but not required
About post office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we.
Securing the future Post Office’s future:
We are working hard to ensure that the next chapter of the Post Office’s history is a bright one. We are the current guardians of an iconic business and we want to hand over a thriving network of branches which can continue to provide essential products and services for our customers for many years to come. This is a uniquely exciting and challenging time for the Post Office – we’re shaping the future and creating a business we can all be proud of.
Working at the Post Office:
Post Office colleagues are the driving force behind our business. Whether they are in our branches or supporting from our offices, we are proud of the energy, commitment and customer focus our people all have in common.
All Post Office people are guided by our three values and behaviours:
We care by always thinking customer We strive to make things ever better through honest challenge We commit to decisive deliver
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.