D365 Functional Consultant Full Time

City, London
Metro Bank

Team IT & Change

Location Holborn Office

County Central London

Closing Date 09-Feb-2023

Do you love working with Dynamics 365 and the Power Platform? Would you like to work within an innovative environment that is open to change? Are you looking to work within an agile environment? If yes, then we may have the role for you!

At Metro Bank, our CRM team are ahead of the curve. Their use of cutting edge technology combined with a passion for trying out new things creates a true variety of work. As a CRM Functional Consultant, you will be part of a super team, and your role will involve working closely with colleagues to understand their requirements and match them to Dynamics 365’s and the wider Power Platform’s capabilities. New technologies are embraced here, and we are a showcase customer for Microsoft, how cool is that?!

Depending on the team, most of our roles offer flexible working.

So what would you be doing?

• Engaging with colleagues during the early stages of projects to identify requirements

• Producing user stories and specification documents utilising Behavioural Driven Development and Test Driven Development methodologies

• Implementing new processes to help improve colleague’s work

• Proactively engaging with all teams within the Bank to identify areas where CRM can help transform their process

• Configuring low code solutions in our CRM system and supporting applications

• Working alongside Technical Consultants in agile Feature Teams for more complex solution build and integrations to other applications

You need to be this kind of person

• Passionate about providing unparalleled levels of service and convenience for customers

• Able to work and learn quickly in a fast paced, fun and dynamic environment

• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow

• Care about doing a great job and exceeding expectations with the quality of what you do

And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• You will have an excellent understanding of and be able to demonstrate configuration abilities in Dynamics 365 online and the wider Power Platform including Power Automate and Power Apps.

• Preferably also with knowledge of SharePoint, Customer Voice and Unified Service Desk

• In order to be successful in this role, you will need to have experience as a Functional Consultant within a CRM focused team

• Experience of producing a range of documentation to support the delivery of projects is essential for this role

• We would ideally need you to have Certification MB-200: Microsoft Power Platform and Dynamics 365 Core

• It would be amazing if you had experience in working with an agile delivery framework, such as SAFe

Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!