CX Change Manager Full Time

Experis IT

CX Change Manager

Hybrid

Permanent

Competitive Salary and Benefits Dependant on Experience

We are currently looking for a Customer Experience Change Manager to join our client, a global leader in sustainable packaging solutions, in their brand new CX team. Whilst they are already a market leader in sustainable packaging, they are aiming to completely redefine how they provide customer experience to set them apart from the competition. If you want to join a team where you will help to reinvent and deliver exceptional customer experience, then we would love to hear from you.

This role is perfect for someone who has experience in delivering change projects, focusing on customer experience, for large global organisations and is now looking for a project that they can influence from the start.

You will be joining the team tasked with designing, developing, and delivering customer experiences that will redefine packaging for a changing world. They are a leading provider of sustainable packaging solutions worldwide, operating in more than 30 different countries and employing over 30,000 people. Our client has several programmes that will be delivered over the next 3+ years to support an ambitious agenda and customer experience transformation will be at the centre of delivering regional benefits for the business.

What will you be doing?

• You will be responsible for building the stakeholder maps and the targeted engagement plan to support the CX transformation projects, working closely with all project stakeholders.
• Leading the approach to change management for the CX transformation agenda whilst ensuring it still aligns to the other business area agendas.
• A key part of this role is making sure you can build effective relationships with regional and local stakeholders to make sure you become a trusted advisor on CX change management.
• This is a hands-on role, and you will be required to hold regular interventions to help support the innovation and development of the CX projects that the team create.

What are we looking for?

• Our client is looking for someone who has experience working with the full change life cycle where they have had a real hands experience and a practical approach where they were able to provide that support for the change.
• They are looking for someone who can remove any roadblocks to make sure the project can keep progressing.
• As this role will include collaborating with colleagues in other countries and driving change internationally, the ideal candidate will have experience working for a global organisation where they had the opportunity to work with people from different backgrounds and cultures.
• This is an exciting opportunity to help shape the new CX team by growing and developing as you go; you will be a part of leading the CX team in the right direction and will have an influence in which projects the team focuses on.

A career where you’ll always feel you belong

Our client has around 30,000 talented individuals working across three Continents – from China to North America – and they are growing every day. Together they are all working to build a more sustainable world. To make that possible, they are creating a culture of inclusion, where everyone is respected and valued – and where everyone has a voice and can thrive.

Their aim is simple: to make you the very best at what you do, regardless of your race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical or mental ability, religious or ethical values system, national origin or political beliefs.