Customer Success Manager (German speaking) Full Time

City, London
Findologic Ltd.

Salary 50,000 – 60,000 GBP per year

Requirements:

Experience in a similar or customer-oriented role, preferably in a similar SaaS company
– You are a team player with strong communication skills
– You are fluent in English and German
– You are a natural, consultative person with a sales-driven mindset
– High IT affinity and interest in e-commerce

Responsibilities:

– As a Customer Success Manager – located in London, Munich or Salzburg – you will be responsible for managing a portfolio of some of our fastest growing customers. The goal is to keep these customers happy, renew them successfully and grow the portfolio so that the net dollar retention rate is more than 105%.

– Support and manage our existing customers
– Develop and improve relationships with our customers
– Planning and execution of customer campaigns together with our Marketing team
– Administration of customer data in our CRM system Salesforce
– Find growth opportunities within the existing portfolio
– Successfully renew customers
– Implement business reviews across portfolio

Technologies:

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More:

YOUR MISSION
Do you love Customers, SaaS, sales & technical details? Are you interested in understanding customers’ needs while being a natural consultative problem solver? Are you pro-actively inquisitive about finding solutions to keep the customer happy and to make them more money?
Then you are the right person for us! To strengthen our global team, we are looking for a dedicated colleague in our Customer Success team.

WHY US?
– Flat hierarchies and a highly motivated, dynamic team of professionals
– International environment with offices in Salzburg, Munich, London
– A modern workplace in an easy-to-reach location, flexible working hours and remote work options
– Personal development and opportunities in a challenging market environment
– Opportunity to shape a young and successful company
– ‘Office & Lunch Mondays’ with free lunch and regular employee events at all locations