Lloyds Banking Group
Benefits: base salary, plus annual personal bonus, 15% employer pension contribution (when you put in 6%), 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays.
We’re a family friendly organisation who focus on delivery, not time at your desk. A mature, flexible work environment, flexible start/finish hours, agile working practices. We care about your mental health and want to enable a good work-life balance.
Who are Lloyds Banking Group?
Lloyds Banking Group is the UK’s leading digital franchise, with over 20 million active online customers across our three main brands – including Lloyds Bank, Halifax and Bank of Scotland – as well as the biggest mobile bank in the country. We’re building the bank of the future, and we need your help.
Where will this role sit?
In Intelligent Automation we are committed to the mission of automating the routine whilst supercharging our understanding, to deliver a seamless experience for our customers and colleagues. We’re a diverse group of people. Software Engineers, Robotics Specialists, Cognitive Developers, Data Scientists, Conversation Designers, Natural Language Engineers and many more. We come from a variety of backgrounds across the globe, but we all share in the vision of the untapped potential of human and machine intelligence.
Cognitive Natural Language systems are a channel that mimic human interaction to help scale and augment human expertise, bringing information to customers and colleagues in a timely, natural, and useable way – perfect in the shape of Virtual Assistant chat bots for Customer Service use cases. By pairing smart people with smart machines, we build conversational interfaces (text or voice) which not only assist our customers and colleagues but also undertake tasks for them. However, our aspirations and roadmap, are keen to take this proposition much further.
What you’ll do
This is a technical leadership role and will blend both deep domain and technical expertise with a passion for influencing the strategy of Cognitive Engineering in the bank.
You’ll be responsible for ensuring the continued success of our Cognitive Engineering function.
You’ll be an advocate for Cognitive Engineering, providing a voice to engineers within your teams, identifying and supporting colleagues in the resolution of impediments and issues.
You’ll offer leadership around new ways of engineering, acting as a change agent and fostering a test and learn approach.
You’ll help develop the bank’s future strategy in Conversational AI
Required Skills and Experience
You’ll have hands-on experience with Conversational AI Tooling (Watson Assistant preferred).
You’ll have deep understanding of conversation design, build and dialog features.
You’ll have experience with agile development methods & tooling.
You’ll have deep understanding on Natural Language Processing, Intent classification, and optimisation.
Experience and understanding of Microservices architecture and integrations, API request and response and engagement platforms.
Knowledge of Azure DevOps pipelines, continuous improvement, and delivery. Understanding of code management principles (pull requests, merge etc.)
What you I get in return?
We’re dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential.
As a new colleague, you’ll join us on our journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel welcomed and valued.
We’re committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We’re an equal opportunity employer and deeply value diversity within our organisation.
Together we make it possible!