Content Designer (PERMANENT) Full Time

Mercator IT Solutions

Mercator Digital is seeking a Content Designer to be part of a rapidly growing digital consultancy. Here at Mercator, we specialise in the transformation of digital services across the public and private sector.

Over the past two years, Mercator Digital has enjoyed strong growth and in 2021, we were listed as one of the top 5 fastest growing companies in London (LDN). With offices in London and the South East, we’re proud to be A Great Place to Work’ but it’s our people that make Mercator what it is. We value the Mercator community as much as we do the level of our service delivery.

Mercator prides itself on empowering its people to provide real value to clients by delivering sustainable software solutions with long lasting benefits. We place personal growth and development at the heart of our business and we give our people the autonomy to own and shape their role.

As a Content Designer you will be responsible for:

• writing, editing and publishing high quality content that meets user needs and creates outstanding digital services that users prefer to use
• communicating credibly with a wide range of people inside and outside of Mercator
• making sure customer journeys are the best they can be
• managing relationships with subject matter experts to make sure content is accurate
• being accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, search engine optimised) and to the department’s style
• being accountable for choosing the best format for displaying information to the user – if we don’t have one, we’ll want you to suggest ideas or identify the gap
• monitoring the performance of content and tools and working with the Product Manager and a multi-disciplinary team to understand user behaviours and feedback
• identifying ways to improve the content and iteratively improving the product
• being at ease working in an agile environment with rapidly changing deadlines, workloads and goals and collaborating with others as part of an agile team

Skills and experience:

• extensive experience of writing for the web, with proven ability of creating content that is accessible and usable
• exceptional skills in convincing people that user needs and a usable approach is the only way to present information
• proven experience in using metrics and user feedback to define/refine content
• proven experience of working within a web application development environment, proficient in writing Markdown, picture sourcing and editing
• experience in choosing the best format for displaying information to the user