Chief Proposition and Product Officer Full Time

Doctor Care Anywhere Group

Thanks for stopping by! We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare – and that all starts with our brilliant team.

We are the UK’s largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. Our people, from doctors and designers to software developers and marketers, love working together to enhance patient experiences.

Your new role: As the Chief Proposition and Product Officer (CPPO), you will be a key member of our Executive Leadership Team. You will drive the vision, strategy, and execution of our product and proposition portfolio, ensuring the creation and enhancement of valuable offerings that meet the needs of our patients, customers, and partners.

Reporting to the CEO, the CPPO will spearhead proposition development and product management, aiming to achieve our revenue goals and fulfill our strategic objectives. This role demands an inspirational leader capable of fostering high performance across teams, overseeing the development of innovative products and services.

The ideal candidate will be a strategic thinker and a commercially minded innovator, possessing excellent communication and influencing skills. Known for their ingenuity, energy, and sound judgment, the CPPO will excel at uniting teams to create exceptional, customer-centric propositions.

Application deadline: Midday, Thursday 22nd August.

Salary banding: £120,000 – £130,000.

Responsibilities

Strategic Leadership and Vision

• Define and drive the overall product and proposition strategy, ensuring alignment with the company’s vision and goals.
• Develop and communicate a compelling value proposition that differentiates our offerings in the market.
• Collaborate with the Executive Leadership Team and Board to set strategic proposition and product priorities.

Proposition and Product Development and Management

• Oversee the entire product lifecycle, from ideation to launch, ensuring timely and successful delivery of new product enhancements and the overall product roadmap.
• Lead the development of innovative digital health solutions that meet the evolving needs of our patients, customers, and partners.
• Define, deliver and continuously improve the customer and user experience to agreed measures of success.
• Implement best practices in product management, including agile methodologies.
• Define the Group and Product value propositions including segmentation, target audience product/market fit.

Market and Customer Insights

• Work closely with the Chief Customer Officer to conduct market research and competitive analysis.
• Gather and analyse customer feedback to inform proposition and product development.
• Utilise data-driven insights to guide decision-making and optimise product performance.

Team Leadership and Collaboration

• Build, inspire, and lead a high-performing team, fostering a culture of innovation and excellence.
• Work closely with cross-functional teams to ensure cohesive execution of product initiatives.
• Mentor and develop team members, providing guidance and support.

Financial, Commercial and Operational Management

• Drive revenue and growth and manage product P&Ls.
• Establish and manage budgets for product development and proposition initiatives.
• Define, track and report on OKRs and KPIs to measure success.

External Engagement and Partnerships

• Represent the company at industry events to promote our products.
• Develop and maintain strategic partnerships with key stakeholders.

Key attributes/ “person spec”

• Proven experience in a senior product/proposition management role, preferably in a healthcare organisation.
• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
• Strong background in developing and implementing proposition and product strategies.
• Exceptional communication and presentation skills.

We understand the importance of good health and happiness for our patients and our team is just the same. You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us!

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks.