3rd Line Support Engineer- Palo Alto Full Time

Flint Consulting Limited

Flint are currently looking for a 3rd Line Support Engineer with next generation Firewall experience (ideally Palo) to join a close-knit team to support a leading satellite telecommunications company.

Day rate: £420 inside IR35

Engagement: Sprint based, initially 6 months but a long-term sprint-based engagement.

Location: London/Remote with occasional onsite presence

Requirements

Essential

• 3rd line Support Engineer with strong experience in supporting tickets.
• Experience working with next generation Firewalls (Palo, Check point or Fortinet)
• Experience or an understanding of Palo Alto (PanOS v9 & 10. Panorama)
• Strong English language skills
• Ability to work on your own initiative and as a team player.

Desirable

• Experience with Telecom operators
• Cisco ASA Cisco IOS, General Cisco routing and switching (CCNA minimum)
• Experience of Juniper boxes (Leaf and spine switching, JunOS)
• Previous experience of mentoring and supporting junior members of the team
• Experience working with Service Now

This position will sit in the global operations support team working alongside a Junior Engineer.

• Support and maintenance of the customers Firewalls estate
• Support of customer tickets using Service Now
• Raise & Implement Common Change Requests – Port Opening, Access (source to destination)
• Creation of documentation and diagrams
• Mentoring of a Junior team member
• PAN-OS Upgrades
• Palo Alto AV & Threat Updates
• Panorama Upgrades
• Preventative Maintenance (Bug Fixes etc.)