3rd Line Support Engineer Full Time

Horsham, Sussex
YourRecruit Group

3rd Line Support Engineer

Horsham, West Sussex

£38,000 – £42,000 + Benefits

Are you seeking an exciting opportunity with a leading IT outsourcing and managed services provider? Do you possess a genuine passion for technology? Are you a dedicated and hardworking professional looking for a role that offers career growth and skill development?

Join a friendly and motivated team that delivers forward-thinking IT solutions, managed services, and hosting, making them the ideal choice for SMEs. This is a company that takes pride in supporting and developing its staff.

Responsibilities:

• Provide tier 3 helpdesk support to customers via email, phone, and in person.
• Act as an escalation point for the service desk as a 3rd Line Support Engineer.
• Handle telephone and email requests, making call-backs, and providing remote support using our RMM (Remote Monitoring and Management) system.
• Travel to sites for support work as required, typically daily, across the South-East and London.
• Monitor backup systems and their status.
• Manage tickets and jobs, maintaining accurate notes, paperwork, and documentation.

Technical Experience:

• Windows Client Machines
• Windows Server
• ADSL Routers, Firewalls, Switches, and Wireless
• PC hardware troubleshooting and installation
• Office Suite
• Hyper-V or VMWare
• Office 365

Beyond the required skills, the company is looking for an individual eager to learn and develop a successful career with them. It is crucial that the successful candidate not only excels in a team but also fits in well with this dynamic team.

Company Benefits:

• Exciting career paths
• Valuing employees
• Remote work 2 days a week after probation (6 months)
• 23 days holiday + Bank Holidays
• Group activities include boat trips, meals out, etc.
• 40 hours per week, Monday – Friday, 09:00 – 17:30

Interested?

Apply now, and let’s discuss this opportunity in more detail. We can provide you with a comprehensive job description.

Note: Due to the high volume of responses, only short-listed candidates will be contacted within 7 days. YourRecruit (IT) Ltd is an equal opportunity employer, complying with all relevant UK legislation.

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