2nd Line Support Engineer Full Time

City, London
Connexa Technology Limited

2nd Line Support Engineer

About the Company:
Our client is a leading Managed Service Provider (MSP) that specialises in delivering exceptional IT solutions and support to a diverse range of businesses. They pride themselves on their proactive approach and commitment to customer satisfaction. As they continue to expand, they are seeking a skilled 2nd Line Support Engineer to join their dedicated team.

Role Overview:
The 2nd Line Support Engineer will be responsible for providing high-level technical support and solutions to clients. This role requires a deep understanding of Microsoft 365, Windows Server, and Hyper-V, along with the ability to troubleshoot and resolve complex IT issues efficiently. The ideal candidate will have experience working within an MSP environment and possess excellent communication skills.

Key Responsibilities:

• Provide 2nd line technical support to clients, ensuring timely and effective resolution of issues.
• Troubleshoot and resolve issues related to Microsoft 365, Windows Server, and Hyper-V.
• Work collaboratively with the 1st Line Support team to escalate and resolve complex issues.
• Manage and maintain client infrastructure, ensuring optimal performance and security.
• Assist with the deployment and configuration of IT solutions for clients.
• Document and update technical procedures and client information.
• Contribute to the continuous improvement of service delivery and technical processes.
• Ensure client satisfaction by delivering exceptional service and maintaining strong relationships.

Qualifications and Experience:

• Proven experience in a 2nd Line Support role within an MSP environment.
• Strong technical expertise in Microsoft 365, Windows Server, and Hyper-V.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Relevant IT certifications such as Microsoft Certified: Azure Administrator Associate or similar are desirable.

Why Join Us?

• Be part of a forward-thinking company with a reputation for excellence.
• Enjoy a supportive and collaborative work environment.
• Benefit from opportunities for professional development and career progression.
• Receive a competitive salary and benefits package.

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK’s fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.