2nd Line Engineer – Onsite London Full Time

City, London
Lorien

Job Opportunity: 2nd Line Engineer – Onsite London

• London office
• Up to £45,000

I am representing an award winning IT MSP who need someone to Join their team to manage the on-site life cycle of service incidents, requests, and change requests, delivering high-quality services to internal and external partners efficiently.

Experience

• High-quality on-site support for a highly established financial sector client.
• Desk-side support for senior executives.
• Office moves, desktop setup, build, and upgrade.
• Administering cloud solutions: Microsoft Azure and Office365.
• Technical background: Office 365, EMS, SharePoint, Active Directory, Windows OS.
• Financial sector experience with Bloomberg, OMS, and PMS platforms is a plus.
• Minimum of 3+ years in a similar role.

Duties

• Resolve incidents and perform scheduled/emergency activities on client sites.
• Manage the life cycle of service events.
• Provide remote/on-site end-user support.
• Setup equipment for new hires and departures.
• Research and develop problem solutions.
• Provide support within Service Level Agreements (SLAs).
• Maintain end-user services and technical documentation.
• Support multi-function devices, telephony, and specialized IT equipment.
• Ensure quick service restoration and minimal business disruption.
• Participate in change projects and continual service improvement.

Technology Experience

• Windows 10
• PC Build/Upgrade
• AV/Meeting room support
• Office 365
• Microsoft Office
• Intune/Conditional Access, MFA
• Active Directory
• Microsoft Azure

Apply now to become a key player in our technical support team!

Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.